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Xstore Core update crashed site + Additional CSS not working

This topic has 11 replies, 2 voices, and was last updated 5 years, 8 months ago ago by Olga Barlow

Chelsdevauld

Participant

April 9, 2020 at 17:55

Hi, I have purchased support. Every time I try to update the theme and core, my website fails to load properly and I have reinstall from a backup.

Also, I need to increase the body and all headers sizes and when I tried to do this through the Additional CSS area, it did not work.

Please, contact administrator
for this information.

#233084 Copied Theme version: 6.2.1 WooCommerce version: 3.7.1

10 Answers

Olga Barlow

Participant

April 9, 2020 at 18:11

Hello,

Have you followed the video tutorial https://youtu.be/xMEoi3rKoHk and updated theme first and then core plugin? You can also disable core plugin before theme update to avoid versions conflict.

Regards

#233086 Copied

Chelsdevauld

Participant

April 9, 2020 at 19:01

Yes, that helped thank you. My theme and core are updated now.

I still need assistance to increase the font size to the body and headers. I have tried changing it in the “Typography” section of Xstore Customizer as well as tried to input it in the Additional CSS section. And nothing is changing.

#233092 Copied

Olga Barlow

Participant

April 10, 2020 at 10:21

Hello,

To change the body font-size go Theme Options > Typography > Content > change the body size and the paragraph size if you need it. Which one of the header elements do you need to increase the size for http://prntscr.com/rwmxcb ?

Regards

#233121 Copied

Chelsdevauld

Participant

April 13, 2020 at 17:52

Hello, I have tried doing the option that you suggested and it did not change the body size.
I also need to change the headings, not the header size.

“I still need assistance to increase the font size to the body and headers. I have tried changing it in the “Typography” section of Xstore Customizer as well as tried to input it in the Additional CSS section. And nothing is changing.”

#233403 Copied

Chelsdevauld

Participant

April 13, 2020 at 18:10

Hello, I did get the body to change size, however not the headings.

#233408 Copied

Olga Barlow

Participant

April 13, 2020 at 18:38

Hello,

Our theme does not have the option to change the size for every heading.
You can do this by custom CSS. Maybe you’ll provide screenshots of the elements you want to change the font-size and I’ll provide you the necessary Custom CSS?

Regards

#233414 Copied

Chelsdevauld

Participant

April 16, 2020 at 22:56

I think it’s okay for now actually. It was the body size that was the most important. Thank you!

I do have another issue with a different licensed Xstore website. I did the update just as the Youtube video described and it still crashed the site.

The other pages seem to work and look fine, it’s the home page that gets a fatal error.
Please help! It’s in maintenance mode right now.

Please contact administrator
for this information.

#233710 Copied

Olga Barlow

Participant

April 17, 2020 at 10:32

Hello,

It’s because of the completely out of date version of the WPBakery plugin http://prntscr.com/s12hmw
Keep not just theme but also bundled plugins up to date.

Regards

#233769 Copied

Chelsdevauld

Participant

April 17, 2020 at 19:49

Thank you SO MUCH!

Regards,
Chelsey Devauld

#233834 Copied

Olga Barlow

Participant

April 17, 2020 at 20:23

You are welcome.

Regards

#233841 Copied
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Xstore Core update crashed site + Additional CSS not working

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