Xstore core plugin not found when you click on plugin details to update plugin

This topic has 8 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

  • Avatar: Rana
    Rana
    Participant
    June 28, 2022 at 17:17

    When you click on plugin details, see screenshot https://prnt.sc/ZRXxI8-Hyun- than Xstore core plugin cant be found, see screenshot https://prnt.sc/WLT5cuAWkb2R .How it is possible? And what is the solution?

    Normally i was also updating the theme via Xstore plugin installer but the updates are not available in that section and core plugin is required, mentioned thr, see screenshot https://prnt.sc/zfl-mU9l8DuS
    Also the updates are not available in Envato market plugin. See screenshot https://prnt.sc/MA4bi7WFZZQT

    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 28, 2022 at 18:34

    Hello,

    We just released an update. You need to wait for a little to get notification about XStore plugin update or update that manually using archive from this page https://www.8theme.com/downloads

    Regards

    Avatar: Rana
    Rana
    Participant
    June 29, 2022 at 10:11

    When you click on plugin details, see screenshot https://prnt.sc/ZRXxI8-Hyun- than Xstore core plugin cant be found, see screenshot https://prnt.sc/WLT5cuAWkb2R .How it is possible? And what is the solution? thanks for your reply

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2022 at 12:37

    Hello,

    Please do the update and check then – https://xstore.helpscoutdocs.com/article/37-plugins-update

    Regards

    Avatar: Rana
    Rana
    Participant
    August 4, 2022 at 17:37

    Hello,
    When enlarging the product images, than the error appears. See screenshot https://prnt.sc/iHY8znYnw-3Z
    I thought its because of the combining, minifying css file, but its not as this file is never to find to exlude from SG plugin. I got referred to reach to you as the theme element is missing.
    Need your advise to solve this.
    Regards,
    Rana

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 5, 2022 at 15:45

    Hello,

    Please provide URL of page from where screenshot was done, temporary wp-admin and FTP access.

    Regards

    Avatar: Rana
    Rana
    Participant
    August 5, 2022 at 17:08

    Url is provided into private content area.
    Waiting for your assiatance

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 5, 2022 at 17:30

    Hello,

    Thanks for URL, but we do not see any errors – https://prnt.sc/SkIgt3cP4jGa Please clear cache of your browser and check one more time.

    Regards

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