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XStore Core Plugin is breaking my frontend design

This topic has 12 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by wemakemarkting

wemakemarkting

Participant

October 18, 2025 at 16:44

Hey,

if I activate the xstore core plugin my frontend breaks. I tried disabling all plugins except elementor and activated all one by one and the site breaks when I activate your core plugin. Can you please check on this asap because my shop is now in maintenance mode because of this issue.

I put a temporary login in the private area. Feel free to edit I got a backup.

Thanks!

Please, contact administrator
for this information.

#457431 Copied

11 Answers

Luca Rossi

Support staff

October 20, 2025 at 07:17

Dear @wemakemarketing,

We have reviewed your website and confirmed that the XStore Core plugin is active.

The frontend appears to be functioning properly.

Could you please confirm whether the issue has been resolved?

For your information, we have also checked the error logs, and the reported errors are related to the WebP Image Converter plugin: https://prnt.sc/s2LjVV2dHI8i

Thank you.
Best regards,
The 8Theme Team

#457471 Copied

wemakemarkting

Participant

October 20, 2025 at 13:17

Hey,

no the frontend is still broken. See the attached picture.

The error message is just a failed convertion from a gif. I disabled gif in the settings of the plugin but this has nothing to do with the issue.

As I said, when I deactivate the core plugin of the theme the site works properly.

Please check the frontend more then once. For me it worked once then refreshed again, site broken. I tested different browser and different networks but same problem on my end.

You can turn of maintenance mode here https://globus-camper.com/wp-admin/admin.php?page=maintenance.

Thanks.

Files is visible for topic creator and
support staff only.

#457521 Copied

Luca Rossi

Support staff

October 20, 2025 at 15:35

Hello @wemakemarketing,

Please find below how your website appears on our end: https://www.awesomescreenshot.com/video/45476272?key=15d7de2b50e3915d45096805d7a0f759.

It might be a caching issue. Could you please try disabling all caches completely and test again?

Thank you for your cooperation.

Best regards,
8Theme Team

#457534 Copied

wemakemarkting

Participant

October 20, 2025 at 16:10

I tried it with a coworker in stream with different browser and location but same problem.

Please check again. As I said it works fine with xstore core plugin disabled.

Files is visible for topic creator and
support staff only.

#457538 Copied

Luca Rossi

Support staff

October 21, 2025 at 08:29

Hi @wemakemarketing,

Could you please confirm if you’re using any caching plugins or systems?
Kindly contact your hosting provider and ask them to clear all caches.

If the issue still persists, please record a short video to help us better understand the problem.

Thank you!

#457558 Copied

wemakemarkting

Participant

October 21, 2025 at 12:29

Here is a video: https://vento.so/view/d77bfaee-c47c-4f0b-a166-eb3cb8b7d891?utm_medium=share

It is not from hosting cache.

#457590 Copied

Luca Rossi

Support staff

October 21, 2025 at 13:10

Hello @wemakemarketing,

In your video, we noticed that the XStore Core plugin has already been deactivated.
Please note that the website will not function properly without the XStore Core plugin.

Best regards,
The 8Theme Team

#457595 Copied

wemakemarkting

Participant

October 21, 2025 at 13:14

Did you watch the video carefully? The website looks good with the core plugin deactivated and when I turn it on it breaks.

I know that the website will not function properly without the plugin, that’s why I am writing you. I need to have it on but I can’t because the site breaks with it activated.

#457596 Copied

Luca Rossi

Support staff

October 21, 2025 at 17:24

Dear @wemakemarketing,

Could you please review this video and confirm that your website is functioning properly and that the XStore Core plugin is activated: https://www.awesomescreenshot.com/video/45516701?key=2c161cf4a40c7621d2f897e3be04b439?

Thank you for your cooperation.

Best regards,
The 8Theme Team

#457633 Copied

wemakemarkting

Participant

October 22, 2025 at 21:36

Looks good now thanks!

#457741 Copied

wemakemarkting

Participant

October 22, 2025 at 21:36

Thanks for the support! My topic “XStore Core Plugin is breaking my frontend design” has been successfully resolved.

#457742 Copied
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XStore Core Plugin is breaking my frontend design

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