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Xstore Core plugin activation causing error

This topic has 15 replies, 3 voices, and was last updated 2 weeks, 1 days ago ago by Jack Richardson

usman

Participant

May 20, 2025 at 10:03

Hi,

i have just bought xstore theme. after importing the demo data. when the xstore core plugin activates. it causes error

This page isn’t working
4k-performance.pk is currently unable to handle this request.
HTTP ERROR 500

when i deactivate this plugin. the page loads.

can you please check and fix the issue. thanks

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14 Answers

Alex Carter

Support staff

May 20, 2025 at 10:19

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#444931 Copied

usman

Participant

May 20, 2025 at 10:43

i have sent the all logins from private content area. please check

Please contact administrator
for this information.

#444933 Copied

Jack Richardson

Support staff

May 20, 2025 at 15:46

Dear @Usman,

We hope this message finds you well.

We have checked your website, and it appears to be functioning properly at the moment. Could you please confirm if the issue has been resolved on your end?

If you have any further questions or need additional assistance, please feel free to create a new topic at any time.

Best regards,
The 8Theme Team

#444957 Copied

usman

Participant

May 20, 2025 at 18:34

yes, when i deactivate the xstore core plugin it works. when activates it does not. please check from your end. activate the xstore core plugin and it will not work. please resovle the issue urgently. without xstore core plugin i cannot setup the website and it does not work.

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usman

Participant

May 21, 2025 at 07:09

please check and update

#444979 Copied

Jack Richardson

Support staff

May 21, 2025 at 07:22

Dear @Usman,

We hope this message finds you well.

Upon reviewing your website, we have not identified any visible issues (please refer to the attached screenshot for reference). Additionally, we would like to inform you that it is currently not possible to access your website content via an incognito browser, as the site appears to be in maintenance mode.

To assist you further, we kindly recommend enabling debugging on your server to help identify any potential errors. Once debugging is activated and any issues are detected, we will be better positioned to provide you with appropriate solutions.

For your convenience, you may refer to the following guide on how to enable debugging in WordPress:
https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/#example-wp-config-php-for-debugging

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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#444983 Copied

usman

Participant

May 21, 2025 at 07:29

I have disabled the wordpress maintinance mode. please check now for error. i have sent the screenshots in previous message and detail of error. please check . it is due to your plugin xstore core plugin. please check urgently. thank you!

#444985 Copied

Jack Richardson

Support staff

May 21, 2025 at 07:49

Dear @Usman,

We hope this message finds you well.

In order to investigate the fatal errors occurring on your website, we kindly request your assistance. Currently, we do not have the necessary permissions from you to enable debug mode ourselves. Therefore, we would appreciate it if you could either:

– Enable debug mode in the wp-config.php file on your server, or
– Provide us with FTP access so we can proceed with the necessary checks.

If you choose to provide FTP access, please share the following details:

– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

Should you require any help in obtaining these credentials, we recommend contacting your hosting provider, who will be able to assist you in setting them up.

Thank you for your cooperation. We look forward to resolving the issue promptly.

Best regards,
The 8Theme Team

#444991 Copied

usman

Participant

May 21, 2025 at 08:19

please check, i have sent the ftp account access. in previous messages i have also sent the cpannel login and wp-admin login accessa as well

Please contact administrator
for this information.

#445001 Copied

Jack Richardson

Support staff

May 21, 2025 at 08:41

Hello @usman
Check private content.
Kind regards, Jack Richardson
The 8theme’s team

Please contact administrator
for this information.

#445011 Copied

usman

Participant

May 21, 2025 at 08:42

please check the logins in private message

Please contact administrator
for this information.

#445012 Copied

Jack Richardson

Support staff

May 21, 2025 at 09:07

Dear @usman,

We hope this message finds you well.

We would like to inform you that we have successfully activated the XStore Core plugin along with Elementor on your website. Following this, we enabled the debug mode and encountered an error (please refer to Screenshot in the private area). This issue appears to be related to your server configuration.

To address this, we increased the memory limit by adding the following line to your wp-config.php file:

define('WP_MEMORY_LIMIT', '256M');

You can view the change here: https://prnt.sc/k2xpCcBuO_yv

As a result, the website is now loading correctly: https://prnt.sc/b-4vRUVYOTgl

However, we noticed that the header and footer are currently not displayed on your pages. To resolve this, you will need to assign display conditions to your header and footer templates. Please refer to the following screenshots for guidance:

– https://prnt.sc/6OoYfdmpbrdZ
– https://gyazo.com/97ef8250133e7c4739aaf4b7acb6bff7

You may select an existing header from the list and set it to display across your entire website, or you can create a new one. Additionally, we recommend exploring the XStore Studio feature, which allows you to import pre-designed header and footer layouts, as well as other template areas. More information can be found here:

https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

It also appears that there were some issues during the demo content import, likely due to incorrect server configuration. If you wish to start fresh, we suggest resetting the demo content and reimporting it from scratch. Please note that this action will remove all existing content. You can find the reset option here:

https://prnt.sc/-Vfu6Dl7yWAJ

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Please contact administrator
for this information.

#445015 Copied

usman

Participant

May 21, 2025 at 10:08

thanks it worked, but header is not loading properly after i imported the demo data. please checka and fix. screenshot attached and you have all wp-admin acceess as well.

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#445029 Copied

Jack Richardson

Support staff

May 21, 2025 at 10:34

Hello @usman
Please, check now.
Kind regards, 8theme’s team

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