Xstore core not installing showing error

This topic has 4 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Alex Carter

  • Avatar: Nishad
    Nishad
    Participant
    August 19, 2025 at 12:23

    activating xstore core showing below message, pls help me to fix it

    “Oops it looks something went wrong. Please check your system requirements first. In case it will happened again, please, contact us 8theme.com”

    3 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 19, 2025 at 12:40

    Hello,

    Thank you for reaching out to us.

    We’re sorry to hear that you’re experiencing an issue while activating the XStore Core plugin.

    We have noticed that your website is utilizing a large number of plugins. Please disable 3rd-party plugins and check how it works then.

    If the problem persists, provide temporary wp-admin and FTP access. We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Nishad
    Nishad
    Participant
    August 19, 2025 at 13:02

    removed plugins and Issue has been sorted but there is different issue now home page is not accessible. home address buyup.ae is redirecting to buyup.ae/shop address. no redirections found at domain side.

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 19, 2025 at 13:28

    Hello,

    Woocommerce > Settings > Products > select Shop page.

    Settings > Reading > Your homepage displays.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

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