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Topic: Xstore core causing the products not to load in the backend

hdowthwaite

Participant

January 5, 2022 3:58 pm

Hi,
I am getting a 500 error when accessing my products in the backend see: https://prnt.sc/264z8l2

I have debugged this down to the Xstore core plugin, when I disable it the products load ok. I believe it is causing my website to run out of PHP memory.

Please can you help?
Site URL: hidden
Theme version: 8.0.11
WooCommerce version: 6.00

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Olga Barlow

Support staff

January 5, 2022 4:07 pm

Hello,

Yes, Memory limit is the reason of the issue WooCommerce requires more memory than you have https://prnt.sc/26518m3 Contact your hosting provider and make sure that you have the real 2 GB of Memory limit because looks that your WP detects just 60MB PHP Memory limit as you can see from the error screenshot.

Regards

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