Xstore core causing the products not to load in the backend

This topic has 2 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

  • Avatar: hdowthwaite
    hdowthwaite
    Participant
    January 5, 2022 at 15:58

    Hi,
    I am getting a 500 error when accessing my products in the backend see: https://prnt.sc/264z8l2

    I have debugged this down to the Xstore core plugin, when I disable it the products load ok. I believe it is causing my website to run out of PHP memory.

    Please can you help?

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 5, 2022 at 16:07

    Hello,

    Yes, Memory limit is the reason of the issue WooCommerce requires more memory than you have https://prnt.sc/26518m3 Contact your hosting provider and make sure that you have the real 2 GB of Memory limit because looks that your WP detects just 60MB PHP Memory limit as you can see from the error screenshot.

    Regards

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