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Topic: Xstore Core 1.2.2 plugin update

Valeriy

Participant

May 23, 2019 1:08 pm

Good day!
Xstore Core 1.2.2 Update Problem can not be fixed:
After updating this plug-in, the update request appears again and again. In the Details and description of the plug-in, a blank page opens and there is nothing. I tried to deactivate and reload the plug-in – the same result. Switching from the child theme to the parent and updating the plug-in also did not help!
Site URL: hidden
Theme version: Version: 5.3
WooCommerce version: Version 3.6.3

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Rose Tyler

Support staff

May 23, 2019 1:14 pm

Hello,

Please provide temporary wp-admin and FTP access.

Regards

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Valeriy

Participant

May 23, 2019 3:42 pm

Please find in private’s area!

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Rose Tyler

Support staff

May 23, 2019 3:49 pm

Hello,

We have tried FTP access to connect to your server and seems you give access to empty directory http://prntscr.com/nsett3 We need access to your WP installation.

Regards

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Valeriy

Participant

May 23, 2019 4:24 pm

Sorry for delay!
Please find attached

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Rose Tyler

Support staff

May 24, 2019 7:31 am

Hello,

We can’t connect http://prntscr.com/nso573 Please make sure that credentials are correct.

Regards

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Rose Tyler

Support staff

May 24, 2019 8:30 am

Hello,

Also, I can’t log in your Dashboard.
Our developers have made some changes on our side. Please try to update the plugin one more time.
If this doesn’t help, provide correct wp-admin and FTP access.

Regards

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Valeriy

Participant

May 24, 2019 11:51 am

Please read in private.

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Rose Tyler

Support staff

May 24, 2019 12:02 pm

Hello,

Please go to Plugins > and click on update Core plugin, then notice should disappear.

Regards

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Valeriy

Participant

May 24, 2019 12:11 pm

Fine! Many thanks. Now there is no error.
Good luck!

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Rose Tyler

Support staff

May 24, 2019 12:12 pm

You’re welcome!
Have a nice day.

Regards

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