Xstore Core 1.2.2 plugin update - by Valeriy

This topic has 11 replies, 2 voices, and was last updated 4 years, 10 months ago ago by Rose Tyler

  • Avatar: valeriy.nf
    Valeriy
    Participant
    May 23, 2019 at 13:08

    Good day!
    Xstore Core 1.2.2 Update Problem can not be fixed:
    After updating this plug-in, the update request appears again and again. In the Details and description of the plug-in, a blank page opens and there is nothing. I tried to deactivate and reload the plug-in – the same result. Switching from the child theme to the parent and updating the plug-in also did not help!

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2019 at 13:14

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: valeriy.nf
    Valeriy
    Participant
    May 23, 2019 at 15:42

    Please find in private’s area!

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2019 at 15:49

    Hello,

    We have tried FTP access to connect to your server and seems you give access to empty directory http://prntscr.com/nsett3 We need access to your WP installation.

    Regards

    Avatar: valeriy.nf
    Valeriy
    Participant
    May 23, 2019 at 16:24

    Sorry for delay!
    Please find attached

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2019 at 07:31

    Hello,

    We can’t connect http://prntscr.com/nso573 Please make sure that credentials are correct.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2019 at 08:30

    Hello,

    Also, I can’t log in your Dashboard.
    Our developers have made some changes on our side. Please try to update the plugin one more time.
    If this doesn’t help, provide correct wp-admin and FTP access.

    Regards

    Avatar: valeriy.nf
    Valeriy
    Participant
    May 24, 2019 at 11:51

    Please read in private.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2019 at 12:02

    Hello,

    Please go to Plugins > and click on update Core plugin, then notice should disappear.

    Regards

    Avatar: valeriy.nf
    Valeriy
    Participant
    May 24, 2019 at 12:11

    Fine! Many thanks. Now there is no error.
    Good luck!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2019 at 12:12

    You’re welcome!
    Have a nice day.

    Regards

  • Viewing 11 results - 1 through 11 (of 11 total)

The issue related to '‘Xstore Core 1.2.2 plugin update’' has been successfully resolved, and the topic is now closed for further responses

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