Xstore Bulder for Checkout showing an error with the products

This topic has 4 replies, 3 voices, and was last updated 2 days, 6 hours ago ago by Tony Rodriguez

  • Avatar: Anastasia
    Anastasia
    Participant
    October 23, 2026 at 02:24

    Hello 8theme support!

    We hope this message finds you well.

    I don’t know when this issue occurred or if it’s related to a plugin update, but I can’t edit the checkout form: https://prnt.sc/9Sfz3iYLr8SK (the text is saying that there’re issues with the products above that have to be fixed).

    I just had an issue with the cart and checkout after updating the theme and plugins – nothing was showing up (I added a product to the cart, the summary was showing the price but no product was visible; the checkout was not loading at all). They’re working fine now but I don’t know why and what was the issue (I have only deactivated the cache plugin but during the tests it didn’t make a difference).

    Can I ask you to please take a look at the site, please?
    Thank you very much in advance!

    Best regards,
    Anastasia

    PS. I just decided to check the other Xstore builder – cart, and it was working fine. I have no idea what it means, just letting you know.

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    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2026 at 08:06

    Hello @Anastasia,

    We have not encountered any issues with the Checkout or Cart editor. To edit the Checkout page, please open the checkout page and then click on edit: https://gyazo.com/95d3ede53592e13e33f3e43e243c68c9. You can follow the same procedure to edit the Cart page: https://gyazo.com/afddba029efd6224ac239a8e827c4bb5. If you could suggest how we might recreate the issue, please provide us with the steps or a video demonstrating the problem.

    The issue on your screenshot is showing us some temporary error that was related to some specific product that we could not recreate on our side.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Anastasia
    Anastasia
    Participant
    October 24, 2026 at 16:40

    Thanks for the support! My topic “Xstore Bulder for Checkout showing an error with the products” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 24, 2026 at 16:40

    Dear Anastasia,

    It’s great having you in our WordPress & WooCommerce community!

    Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

    Together, we grow stronger with every release.

    Topic closed.
    The 8Theme Team

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The issue related to '‘Xstore Bulder for Checkout showing an error with the products’' has been successfully resolved, and the topic is now closed for further responses

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