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Xstore and woocommerce conflict - by urbanksj

This topic has 19 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Olga Barlow

urbanksj

Participant

January 23, 2020 at 19:19

Hi, theme Xstore and Woocommerce conflict in my website. installation was smooth but when i click woocommerce system status page on dashboard, it crash – it redirects to domain parking page.

it also conflicts with woocommerce square plugin, which I need for my store payment – when i hit the wordpress dashboard while the square plugin in activated, it redirects to domain parking page.

please help me, i purchased and likes xstore theme, but it screwed my website.

#228799 Copied Theme version: 6.2.8.1 WooCommerce version: 3.9.0

18 Answers

Olga Barlow

Participant

January 24, 2020 at 08:07

Hello,

Go to Appearance > Themes > Install and activate Storefront theme (default WooCommerce theme). Check if you have mentioned issues when the Storefront theme is activated. Let me know about results.
Also, check the server error log. Do you have any errors there? If yes then tell us what errors do you have there?

Regards

#228806 Copied

urbanksj

Participant

January 24, 2020 at 15:48

having storefront theme is totally fine. everything works great with it.

sorry, i don’t know where to find the server error log. i have a bunch of access.log files in my /logs folder in webhosting server but can’t read it.

#228842 Copied

Olga Barlow

Participant

January 24, 2020 at 16:49

Hello,

1) Provide us with WP Dashboard and FTP access to your site.
2) Contact your hosting provider to get the server error logs and then provide us these logs.

Regards

#228849 Copied

urbanksj

Participant

January 25, 2020 at 05:48

Hi, I can give you number 1) now and server error logs later – probably tomorrow morning when i can call or chat with them.

one more thing, my font seletion from theme options > typography doesn’t load properly. I want Lato for heading and body, but only homepage has right one. can you help me this issue as well?

thank you!

Please contact administrator
for this information.

#228859 Copied

Rose Tyler

Support staff

January 25, 2020 at 11:31

Hello,

Thanks for the reply. One of our technicians will be able to take a closer look at the mentioned problems from Monday (due to the weekend). Please provide the error log by that time, and do not change access.

About the font, I’ve checked a few pages, and do not see the problem https://prnt.sc/qsnlv2 Is it solved? If the problem persists, submit a new topic http://prntscr.com/qsnlb2 https://www.8theme.com/forums/xstore-wordpress-support-forum/ , + provide screenshot and URL. You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html to make screenshots.

Regards

#228868 Copied

urbanksj

Participant

January 26, 2020 at 22:14

I downloaded server error log from my webhosting. How can I provide it, since there is no attaching options in this text box?

Thanks

#228910 Copied

Olga Barlow

Participant

January 27, 2020 at 10:47

Hello,

Use any cloud service like Dropbox or something and provide us with a link to file.
Besides, could you, please, update your DB version to 5.6 according to WP requirements https://prnt.sc/qtej1f ?

Regards

#228918 Copied

urbanksj

Participant

January 27, 2020 at 20:15

ok, I will try to update my DB and here are the dropbox links.

Please contact administrator
for this information.

#228965 Copied

urbanksj

Participant

January 28, 2020 at 00:03

mysql db is updated to 5.7 now.

#228972 Copied

Olga Barlow

Participant

January 28, 2020 at 10:50

Hello,

1) You provided an access log. We asked about error logs, it’s a different thing. Provide us with error logs of your server.

2) Also, we found that one time it’s working https://gyazo.com/23474bf9516f56754a6684a65f16d818 another time we reload the page and see the JS error in console http://prntscr.com/qtwkcy Could you contact your hosting provider about this error in the console? Because it looks like some issue from the server-side.

3) Check if everything is ok with your SSL certificate because Chrome displays secure connection but Stripe plugin does not detect SSL on your site http://prntscr.com/qtx3zc Solve this problem with your hosting provider.

Regards

#228981 Copied

urbanksj

Participant

January 28, 2020 at 16:41

hi,

1) i have enabled server error log few hours ago, and it’s still blank. i will provide you when there is something on it.

2) i talked to the hosting company back and forth, they said it is Xstore core plug in conflict. because when you turn off the core plugin, woocommerce status page loads well.

3) ssl not detected is solved, when i changed http to https in wordpress general setting URLs.

thanks

#229007 Copied

Olga Barlow

Participant

January 28, 2020 at 18:07

Hello,

Could you provide us with access to your cPanel? We have a feeling that PHP Memory limit was not increased to required 128Mb http://prntscr.com/qu4l17 or was changed incorrectly in server settings when we checked php.ini file https://prnt.sc/qu4loy and it caused the issue.

Regards

#229011 Copied

urbanksj

Participant

January 28, 2020 at 22:30

i have increased the memory limit to 256MB through wp-config.php file.

Please contact administrator
for this information.

#229022 Copied

Olga Barlow

Participant

January 28, 2020 at 22:56

Hello,

We are not sure that wp-config method works fine in your case. It would better to change it in server settings.
We can’t log in because of the additional authentication measure https://prnt.sc/qu8kaf
Tell us what should we use?

Regards

#229023 Copied

urbanksj

Participant

January 29, 2020 at 14:18

i am sure memory limit is 256MB, don’t know why you still have seen 40MB.
Regards to additional authentication, i can’t provide you because I’m not the owner of this account, I am designer of this website.

#229055 Copied

Olga Barlow

Participant

January 29, 2020 at 15:37

Hello,

When we check the PHP info at your site memory limit and post max size does not have measure http://prntscr.com/quk15x By default there should be measure value, for example, screenshot of other client settings https://prnt.sc/qukth4 Rules of the wp-config won’t change the real server settings if they are not ok.

Who changed these limits for you? You or your hosting support?

Also, try to increase the Max input vars to 3000.

Besides if the blank page appears then some error occurs. If the server error log is empty then maybe error logs are just disabled or enabled only for some kind of errors. Ask server support to enable it for all the errors and warnings to get any hint of what exactly in the plugin code may cause this issue. Because we have no more ideas on why it loads one time and does not load another one taking into account that Core plugin is enabled, and why the 500 errors appear for the admin-ajax.php https://gyazo.com/f9dc3bbcbb98af3cb342227a3248dd93

Regards

#229065 Copied

urbanksj

Participant

January 29, 2020 at 21:41

Okay, I am going to give up your Xstore theme. It takes too long to figure out the reason why it crashes and too many requirements to match to run the theme. I never had any theme that has this much trouble and often updates that makes website slow.

I have a project due date and all this troubleshooting is a hassle. Wish to get my money back.

#229088 Copied

Olga Barlow

Participant

January 30, 2020 at 11:07

Hello,

We have given refund. We are very sorry that some of the server settings cause a compatibility issue with our theme.

Regards

#229107 Copied
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