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  hajakif

  Participant

  July 19, 2017 at 05:18

  Hello

  i have an issue with activating theme im getting an error as API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version.

  i checked with server provider they have 1.0.1e which cant be changed. and the server provider is inmotionhosting.

  i couldn’t activate the them with purchase code. its really annoying to activate theme and continue my work . i expect some proper support for the xstore theme..please

  i have enclosed required details with this

  Please, contact administrator
  for this information.

  #168287 Copied
  6 Answers
  

  Olga Barlow

  Participant

  July 19, 2017 at 08:04

  Hello,

  Please, provide me link to your site and Dashboard access to check the problem.

  Regards

  #168301 Copied
  

  hajakif

  Participant

  July 19, 2017 at 12:54

  i have enclosed the details below

  Please, contact administrator
  for this information.

  #168344 Copied
  

  Olga Barlow

  Participant

  July 19, 2017 at 17:08

  Hello,

  I have used purchase code that you used for the creation account on our site and did not face any issues. Theme was activated successfully.

  Regards

  #168395 Copied
  

  hajakif

  Participant

  July 19, 2017 at 17:19

  After importing the demo of engineer.im seeing 500 internal server.please help me to resolve..

  #168397 Copied
  

  Amzy Leel

  Participant

  July 20, 2017 at 06:32

  Hello,

  I do not see any internal error.

  Both backend : http://prntscr.com/fxx9q2 and front end : http://prntscr.com/fxx9wk work fine.

  what is the issue?

  #168415 Copied
  

  Amzy Leel

  Participant

  July 20, 2017 at 06:33

  If you have any other new question please ask that in new topic / post.

  #168416 Copied
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