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Xstore 6.2.13 popup on delay (not click) not being displayed any more

This topic has 8 replies, 2 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

Robert

Participant

March 21, 2020 at 13:17

Hi

I just noticed that the popup notice I had is no longer being displayed. Not sure if this is caused by the update to v6.2.13?

It previously worked. It is set to ‘On Delay’, not ‘on click’. Also ‘Close Forever’ is not set, so the popup should appear every time someone visits the home page.

Regards
Robert

#231590 Copied Theme version: 6.2.13

7 Answers

Rose Tyler

Support staff

March 21, 2020 at 16:15

Hello,

Please provide URL, temporary wp-admin and FTP access, we will take a closer look.

Regards

#231596 Copied

Robert

Participant

March 21, 2020 at 17:47

Hi Rose

Please see private content area. Note the htaccess credentials needed before using the WordPress credentials on this development site.

Robert

Please contact administrator
for this information.

#231602 Copied

Rose Tyler

Support staff

March 22, 2020 at 14:27

Hello,

We do not see the problem – https://gyazo.com/af07318ce3f9d18901eb02a19e1adb20 , popup is shown on the Home page with delay in 8 seconds according to your settings https://prnt.sc/rkm0k6 Then you can open other page and will see the popup, because Close forever is disabled, go to Home page and you will see the popup one more time. It can’t be shown every 8 seconds on the Home if you just open the page and stay there.

Regards

#231641 Copied

Robert

Participant

March 23, 2020 at 03:01

Thanks for checking Rose.

The development site was not working before but is now. The live site popup works sometimes. Not sure if there is a problem caused by Cloudflare or something else is going on with the theme, but it doesn’t;t always work.

I’ll try changing Cloudflare settings and investigate a bit more, but right now in Firefox the dev site works and the live doesn’t. They have the same settings for the Newsletter options.

Robert

#231655 Copied

Rose Tyler

Support staff

March 23, 2020 at 11:30

Let us know if you need any other assistance.

Regards

#231697 Copied

Robert

Participant

March 23, 2020 at 12:41

Hello Rose

I determined that although I was clearing the browser and Cloudflare cache after changes to settings, I had not also cleared the cookies in the browser. A full clear of both cookies and cache fixed the issue.

Thanks for your help and please go ahead and close this ticket.

Robert Cope

#231704 Copied

Rose Tyler

Support staff

March 23, 2020 at 12:45

Hello,

Ok. Thanks for letting us know.

Regards

#231706 Copied
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The issue related to '‘Xstore 6.2.13 popup on delay (not click) not being displayed any more’' has been successfully resolved, and the topic is now closed for further responses

Xstore 6.2.13 popup on delay (not click) not being displayed any more

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