Xstore 6.2.13 popup on delay (not click) not being displayed any more

This topic has 8 replies, 2 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

  • Avatar: themadguru
    Robert
    Participant
    March 21, 2020 at 13:17

    Hi

    I just noticed that the popup notice I had is no longer being displayed. Not sure if this is caused by the update to v6.2.13?

    It previously worked. It is set to ‘On Delay’, not ‘on click’. Also ‘Close Forever’ is not set, so the popup should appear every time someone visits the home page.

    Regards
    Robert

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2020 at 16:15

    Hello,

    Please provide URL, temporary wp-admin and FTP access, we will take a closer look.

    Regards

    Avatar: themadguru
    Robert
    Participant
    March 21, 2020 at 17:47

    Hi Rose

    Please see private content area. Note the htaccess credentials needed before using the WordPress credentials on this development site.

    Robert

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2020 at 14:27

    Hello,

    We do not see the problem – https://gyazo.com/af07318ce3f9d18901eb02a19e1adb20 , popup is shown on the Home page with delay in 8 seconds according to your settings https://prnt.sc/rkm0k6 Then you can open other page and will see the popup, because Close forever is disabled, go to Home page and you will see the popup one more time. It can’t be shown every 8 seconds on the Home if you just open the page and stay there.

    Regards

    Avatar: themadguru
    Robert
    Participant
    March 23, 2020 at 03:01

    Thanks for checking Rose.

    The development site was not working before but is now. The live site popup works sometimes. Not sure if there is a problem caused by Cloudflare or something else is going on with the theme, but it doesn’t;t always work.

    I’ll try changing Cloudflare settings and investigate a bit more, but right now in Firefox the dev site works and the live doesn’t. They have the same settings for the Newsletter options.

    Robert

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2020 at 11:30

    Let us know if you need any other assistance.

    Regards

    Avatar: themadguru
    Robert
    Participant
    March 23, 2020 at 12:41

    Hello Rose

    I determined that although I was clearing the browser and Cloudflare cache after changes to settings, I had not also cleared the cookies in the browser. A full clear of both cookies and cache fixed the issue.

    Thanks for your help and please go ahead and close this ticket.

    Robert Cope

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2020 at 12:45

    Hello,

    Ok. Thanks for letting us know.

    Regards

  • Viewing 8 results - 1 through 8 (of 8 total)

The issue related to '‘Xstore 6.2.13 popup on delay (not click) not being displayed any more’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.