X store Update failed - by Sam Va - on WordPress WooCommerce support

1 reply2 participantsUpdated by Rose Tyler

  • Avatar: Sam_Va
    Sam Va
    Participant

    Hi there,
    I can’t update Xstore properly. It shows the following error message:

    An error occurred while updating XStore Core: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. app/models/customizer/addons/kirki-box-shadow

    Any help or suggestion to fix it?
    Thank you

    Please, contact administrator
    for this information.
    #265998 Copied Theme version: 7.2.2 WooCommerce version: 4.8.0

    1 Answer

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    If you have any permissions issues during auto-update it would be better to contact the hosting provider to fix it because it’s related to your server settings.
    Or do the update via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    #266003 Copied

Want to reply? Log in, or register with your ThemeForest purchase code, to reply to this topic.

Login / Register