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X store core not active so many times trying please help

This topic has 9 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

Vishnu

Participant

February 1, 2023 at 13:08

system requirement all good but core pluign install not active
and
after install white page dispaly

Please, contact administrator
for this information.

#345735 Copied Theme version: 9.0.2 WooCommerce version: 6.1.1

8 Answers

Rose Tyler

Support staff

February 1, 2023 at 13:12

Hello, Vishnu

It can be due to conflict with a 3rd party plugin.
In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help us to determine what needs to be fixed.

Please provide temporary wp-admin and FTP access, so we can check the problem more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To provide FTP access, please contact your hosting provider for assistance.

We look forward to hearing from you.

Kind Regards,
8theme team

#345736 Copied

Vishnu

Participant

February 1, 2023 at 13:27

please use this details resolve issue any thing else please share

Please contact administrator
for this information.

#345740 Copied

Rose Tyler

Support staff

February 1, 2023 at 13:31

Hello, Vishnu

Thanks for the reply.
What is FTP password?
Please provide wp-admin access also. If you can’t create temporary wp-admin access, temporarily provide us with the access you used.

Kind Regards,
8theme team

#345741 Copied

Vishnu

Participant

February 1, 2023 at 13:33

Please check

Please contact administrator
for this information.

#345742 Copied

Vishnu

Participant

February 1, 2023 at 13:40

FTP PASS

Please contact administrator
for this information.

#345743 Copied

Rose Tyler

Support staff

February 1, 2023 at 13:43

Hello, Vishnu

Please contact your hosting provider and ask to fix this error – https://prnt.sc/Ob1EQuHUIb0c
Let us know once it will be done.

Kind Regards,
8theme team

#345744 Copied

Vishnu

Participant

February 1, 2023 at 14:47

i am not deveoleper previous thame astra no issue
Xstore thame not suitable can i refund

#345750 Copied

Rose Tyler

Support staff

February 1, 2023 at 14:52

Hello, Vishnu

As was mentioned the issue is the memory limit on your server. You do not need to have any dev knowledge to contact your hosting provider and ask them to fix the limit problem. Once it will be done we will be able to assist you in solving any other errors.
If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

Kind Regards,
8theme team

#345751 Copied
Tagged: core not active, help, persuasive, seo friendly, wordpress woocommerce themes, x-store
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