X store core not active so many times trying please help

This topic has 9 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

  • Avatar: Vishnu
    Vishnu
    Participant
    February 1, 2023 at 13:08

    system requirement all good but core pluign install not active
    and
    after install white page dispaly

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2023 at 13:12

    Hello, Vishnu

    It can be due to conflict with a 3rd party plugin.
    In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help us to determine what needs to be fixed.

    Please provide temporary wp-admin and FTP access, so we can check the problem more deeply.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To provide FTP access, please contact your hosting provider for assistance.

    We look forward to hearing from you.

    Kind Regards,
    8theme team

    Avatar: Vishnu
    Vishnu
    Participant
    February 1, 2023 at 13:27

    please use this details resolve issue any thing else please share

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2023 at 13:31

    Hello, Vishnu

    Thanks for the reply.
    What is FTP password?
    Please provide wp-admin access also. If you can’t create temporary wp-admin access, temporarily provide us with the access you used.

    Kind Regards,
    8theme team

    Avatar: Vishnu
    Vishnu
    Participant
    February 1, 2023 at 13:33

    Please check

    Please contact administrator
    for this information.
    Avatar: Vishnu
    Vishnu
    Participant
    February 1, 2023 at 13:40

    FTP PASS

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2023 at 13:43

    Hello, Vishnu

    Please contact your hosting provider and ask to fix this error – https://prnt.sc/Ob1EQuHUIb0c
    Let us know once it will be done.

    Kind Regards,
    8theme team

    Avatar: Vishnu
    Vishnu
    Participant
    February 1, 2023 at 14:47

    i am not deveoleper previous thame astra no issue
    Xstore thame not suitable can i refund

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2023 at 14:52

    Hello, Vishnu

    As was mentioned the issue is the memory limit on your server. You do not need to have any dev knowledge to contact your hosting provider and ask them to fix the limit problem. Once it will be done we will be able to assist you in solving any other errors.
    If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

    Kind Regards,
    8theme team

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