• 

  ranjeetkalsi

  Participant

  April 1, 2018 at 14:42

  I have been using XStore Theme and facing problems when I am trying to create / customize the page layout. It does not shows WPBakery Page Builder. But if I transfer my website on localhost it shows !!!
  

  Edit with WPBakery page builder is showing on frontend, but when I click to edit that also does not work.

  Also the screen option button of wordpress does not work on pages while this is wroking on post/product pages.

  Also I am trying to attach screenshot. But there is no direct option to attach images in this editor. how can I share my screenshot ??

  Please, contact administrator
  for this information.

  #189917 Copied Theme version: XStoreVersion: 4.21.1 WooCommerce version: WordPress 4.9.4 running XStore theme.
  3 Answers
  

  Rose Tyler

  Support staff

  April 2, 2018 at 09:50

  Hello,

  Please make sure all your plugins are updated – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
  You can use such screenshot maker as Lightshot and provide links of screenshots in Private Content.
  What PHP version do you use?

  Regards

  #189972 Copied
  

  ranjeetkalsi

  Participant

  April 3, 2018 at 14:38

  PHP Version: 7.1.14
  WordPress Version: 4.9.4
  Server Software: Apache

  Please, contact administrator
  for this information.

  #190132 Copied
  

  Rose Tyler

  Support staff

  April 3, 2018 at 15:02

  1. Looks like the problem relates to Massive Addons plugin. Please read this reply from author of Massive Addons plugin https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://prnt.sc/hmu4qh and follow their suggestion.
  2. I’ve checked the screen options button with a default theme and got the same problem. This means that the issue doesn’t relate to our theme. You can contact the wordpress support.

  Regards

  #190137 Copied
• Viewing 4 results - 1 through 4 (of 4 total)