WPBakery Slider not loading in Firefox…

This topic has 11 replies, 3 voices, and was last updated 4 years, 2 months ago ago by ianbarker24

  • Avatar: ianbarker24
    ianbarker24
    Participant
    March 22, 2021 at 14:07

    Hi

    When I’m logged into the website using Forefox as a registered customer I’m finding that the WPBakery Slider elements are not loading whereas they appear to load ok in other browsers (Chrome and Edge) or when the site is loaded in Firefox without a user logged in. All other aspects appear to load normally.

    Have you come across this before please? Is it a setting on my Forefox do you think or a WPBakery issue? I have the latest version of the WPBakery plugin, 6.6.0

    Hope you can help.

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2021 at 15:31

    Hello,

    Clear the FF cache and check again. Let me know about the results.

    Regards

    Avatar: ianbarker24
    ianbarker24
    Participant
    March 23, 2021 at 16:34

    Hi Olga

    When I cear the Firefox cache and reload the page the slider works but then once I go into the WordPress dashboard and back out, or to another page and back it has stopped loading again. It is very strange as it has been working perfectly up until a few days ago.

    Also when no one is logged in reloading the current page seems to get the sllider working ok.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2021 at 12:44

    Hello,

    Try to disable the cache plugin and check again.
    Let me know about the results and provide FTP access to check the issue in more detail.

    Regards

    Avatar: ianbarker24
    ianbarker24
    Participant
    March 24, 2021 at 19:39

    Hello

    I tried disabling the cache plugin but this didn’t have any effect on the issue.

    I’m finding that if I clear the cache and reload the home page the slider works. If i then go to another page and back to the home page the slider won’t load until the home page is reloaded again. Also some of the ‘You may also like’ products on the user dashboard are not loading in the slider until you scroll right.

    I’ve put my FTP details in the private area so you can take a look – caching plugin still disabled.

    Consistently works properly with Chrome.

    Thanks

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2021 at 10:06

    Hello,

    We can’t connect to your FTP https://prnt.sc/10uy65h
    Please, check the credentials and provide the correct one.

    Regards

    Avatar: ianbarker24
    ianbarker24
    Participant
    March 25, 2021 at 15:54

    You have the wrong username for FTP, should be NHCShop1 – my error!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2021 at 18:45

    Hello,

    Fixed. Clear cache and check now.

    Regards

    Avatar: ianbarker24
    ianbarker24
    Participant
    March 26, 2021 at 09:13

    Hello

    Yes fixed thanks.

    What did you have to do?

    Many thanks
    Ian

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 09:34

    Hello,

    Changes were done in xstore/js/etheme.min.js file. It will be fixed in the next theme update also.

    Regards

    Avatar: ianbarker24
    ianbarker24
    Participant
    March 26, 2021 at 10:38

    Thank you

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