WPBakery slider doesn't work after update

This topic has 4 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

  • Avatar: sachsenflug
    sachsenflug
    Participant
    March 21, 2021 at 15:40

    WPBakery slider stopped working correctly after update to 7.2.6. Nothing else changed. The slider is displayed the first time the page is visited, after reloading you’ll see only the image loading spinner. The problem is coming up in Firefox and Safari – normal bhaviour in Chrome. You can see it at https://www.sachsenflug.de/ (for example at the homepage)

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2021 at 16:10

    Hello,

    Thanks for using our theme.
    We did the update on our demos, and do not see the problem, for example – https://xstore.8theme.com/demos/2/lingerie/
    In your case:
    1) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of your browser, and check how it works then.
    2) If disabling of plugins doesn’t help, provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: sachsenflug
    sachsenflug
    Participant
    March 21, 2021 at 17:03

    Hi, thanks for your answer! All 3rd party plugins disabled, now the slider is never displayed in Firefox.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 22, 2021 at 16:40

    Hello,

    Check now, please.

    Regards

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