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WPBAKERY not working - by Raffaele - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 5 years, 4 months ago ago by Rose Tyler

Raffaele

Participant

December 7, 2018 at 12:39

Hello,

I can’t edit any page on my site, when I use Wpbakery it simply freezes and doesn’t let me do anything.
I have bought it yesterday and I need it working to build my site ASAP.

Thank you.

Please, contact administrator
for this information.

#205600 Copied Theme version: 5.1.2

3 Answers

Rose Tyler

Support staff

December 7, 2018 at 13:11

Hello,

I do not see the problem http://prntscr.com/lrxthq Please clear cache and check one more time. Make sure that version of your browser is not very old.
Also, I would recommend you to update the theme to latest version (5.1.3). Go to your site Dashboard > Updates and press Force Check button. The new version should appear at the list of available themes.

Regards

#205604 Copied

Raffaele

Participant

December 12, 2018 at 18:53

It doesn’t work.
It keeps me displaying a blank screen.
It’s kinda frustrating, I spent 60€ for a non-functioning theme: my theme is updated and so is the browser, which is google chrome, but i tried mozilla, same with it.
How do i ask for a refund?

#205883 Copied

Rose Tyler

Support staff

December 13, 2018 at 09:16

Hello,

Sorry for the inconvenience.
Please provide a screenshot of the problem.
You can use such screenshot maker as Lightshot https://prnt.sc/
Do you face the problem with frontend or backend editor?
Make sure that all required plugins are updated – https://xstore.helpscoutdocs.com/article/37-plugins-update
Have you changed the access? I can’t log in anymore. Please, provide the correct one to help you with the problem you mentioned.
Waiting for your reply.

Regards

#205897 Copied
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