I do not see the problem http://prntscr.com/lrxthq Please clear cache and check one more time. Make sure that version of your browser is not very old.
Also, I would recommend you to update the theme to latest version (5.1.3). Go to your site Dashboard > Updates and press Force Check button. The new version should appear at the list of available themes.
It doesn’t work.
It keeps me displaying a blank screen.
It’s kinda frustrating, I spent 60€ for a non-functioning theme: my theme is updated and so is the browser, which is google chrome, but i tried mozilla, same with it.
How do i ask for a refund?
Sorry for the inconvenience.
Please provide a screenshot of the problem.
You can use such screenshot maker as Lightshot https://prnt.sc/
Do you face the problem with frontend or backend editor?
Make sure that all required plugins are updated – https://xstore.helpscoutdocs.com/article/37-plugins-update
Have you changed the access? I can’t log in anymore. Please, provide the correct one to help you with the problem you mentioned.
Waiting for your reply.