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  Mary1974

  Participant

  May 11, 2018 at 10:35

  Hi, I have encountered this problem time (a lot of time) ago and honestly I didn’t know how was solved but, it was.

  Anyway, now I am having the same problem, exactly same, as the guy in this topic:

  https://www.8theme.com/topic/wp-bakery-plugin-does-not-allow-me-to-use-the-backend-editor/

  meaning, I cannot access to the backend editor, I cannot edit neither the “screen options” since it won’t happened anything when I click on it. I can however access to the frontend editor BUT I can’t save any change I make.

  I have the plugins up to date and also deactivated everything that wasn’t in this list: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

  Please, contact administrator
  for this information.

  #192759 Copied
  7 Answers
  

  Rose Tyler

  Support staff

  May 11, 2018 at 10:49

  Hello,

  Credentials to wp-admin panel are incorrect. Please check them.
  Have you checked if the problem occurs with a default theme?

  Regards

  #192760 Copied
  

  Mary1974

  Participant

  May 11, 2018 at 10:53

  No, I haven’t tried with a default theme.

  Please, contact administrator
  for this information.

  #192761 Copied
  

  Rose Tyler

  Support staff

  May 11, 2018 at 11:00

  I do not see the problem – http://prntscr.com/jghzpi Please clear cache and check one more time, or describe the issue in more details.

  Regards

  #192762 Copied
  

  Mary1974

  Participant

  May 11, 2018 at 11:21

  I just checked with Firefox and you’re right, there’s not a problem at all. Seems the problem shows only while using Safari. I don’t know what to say about this, I am a Safari user and until some days ago the plugin was working just fine.

  #192765 Copied
  

  Rose Tyler

  Support staff

  May 11, 2018 at 11:58

  What version of the Safari browser are you using?

  Regards

  #192767 Copied
  

  Mary1974

  Participant

  May 16, 2018 at 08:05

  Hi, sorry for the late answer. I got the version 11.1

  And btw, I just noticed also that some changes I make, they won’t show up in Safari but they will in Firefox.

  For instance, I changed the size of the logo header adding this CSS in Theme Options > Custom CCS and even if in Firefox it display fine, in Safari the logo won’t show any changes at all.

  How come?

  #193055 Copied
  

  Olga Barlow

  Participant

  May 16, 2018 at 10:58

  Hello,

  We have checked the page editing process in Safari and did not face any issues https://gyazo.com/0c73e44ce3c6fe3201a1fee5e5bbe614 and any problem with logo size https://gyazo.com/5987b58c8cfe57366a5104a499b5e0f8

  Maybe it’s your local PC problems. Can you try to edit page etc on other PC using Safari? Maybe you have some browser extensions that caused this issue for you.

  Regards

  #193088 Copied
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