Wp Bakery Gallery Issue - by Dox - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Dox

  • Avatar: Usman Shahzad
    Dox
    Participant
    July 31, 2021 at 21:19

    Before updating the theme to 8.0.2, the gallery we have made with wpbakery were showing like this:

    https://ibb.co/7N5Cbtv

    After updating the theme, the gallery made by wpbakery showing like this:

    https://ibb.co/8X1cn5k

    Please correct this issue at your earliest, but it is adversely affecting our business website . . .

    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 1, 2021 at 07:21

    Hello,

    Please provide temporary wp-admin and FTP access. Do not forget about URL of the login page, because /wp-admin redirects to 404 page on your site right now.

    Regards

    Avatar: Usman Shahzad
    Dox
    Participant
    August 2, 2021 at 08:39

    Hi the issue is that when I copy the wp bakery code to another page, then it shows the correct categories. Even the customize option is showing the correct categories.

    Plz provide me the css code ASAP to correct this flaw. Rest seems fine….

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 10:27

    Hello,

    We’ll fix this issue in the next theme update.
    If you want to fix the problem on your site before the update then provide us with the correct WP Dashboard and FTP access to your site.

    Regards

    Avatar: Usman Shahzad
    Dox
    Participant
    August 2, 2021 at 10:49

    When the next theme update is expected to release?

    Also tell me how can I downgrade theme to the previous version to correct the issue?

    You can also let us know the method to correct the flaw. We have developers that can easily take care of website both from backend and frontend …

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2021 at 14:33

    Hello,

    We plan a new update within a day.
    You can download this file https://dropmefiles.com/EkGXH and upload it to et-core-pluginapp/controllers/shortcodes/categories.php with overwriting to fix it on your site.

    Regards

    Avatar: Usman Shahzad
    Dox
    Participant
    August 2, 2021 at 19:41

    Thanks your guidance and code works perfectly.

    Thanks for the assistance.

    Take Care…

  • Viewing 7 results - 1 through 7 (of 7 total)

The issue related to '‘Wp Bakery Gallery Issue’' has been successfully resolved, and the topic is now closed for further responses

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