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  Dox

  Participant

  July 31, 2021 at 21:19

  Before updating the theme to 8.0.2, the gallery we have made with wpbakery were showing like this:

  https://ibb.co/7N5Cbtv

  After updating the theme, the gallery made by wpbakery showing like this:

  https://ibb.co/8X1cn5k

  Please correct this issue at your earliest, but it is adversely affecting our business website . . .

  #297177 Copied Theme version: 8.0.2 WooCommerce version: 5.5.2
  6 Answers
  

  Rose Tyler

  Support staff

  August 1, 2021 at 07:21

  Hello,

  Please provide temporary wp-admin and FTP access. Do not forget about URL of the login page, because /wp-admin redirects to 404 page on your site right now.

  Regards

  #297193 Copied
  

  Dox

  Participant

  August 2, 2021 at 08:39

  Hi the issue is that when I copy the wp bakery code to another page, then it shows the correct categories. Even the customize option is showing the correct categories.

  Plz provide me the css code ASAP to correct this flaw. Rest seems fine….

  #297281 Copied
  

  Olga Barlow

  Participant

  August 2, 2021 at 10:27

  Hello,

  We’ll fix this issue in the next theme update.
  If you want to fix the problem on your site before the update then provide us with the correct WP Dashboard and FTP access to your site.

  Regards

  #297296 Copied
  

  Dox

  Participant

  August 2, 2021 at 10:49

  When the next theme update is expected to release?

  Also tell me how can I downgrade theme to the previous version to correct the issue?

  You can also let us know the method to correct the flaw. We have developers that can easily take care of website both from backend and frontend …

  #297299 Copied
  

  Olga Barlow

  Participant

  August 2, 2021 at 14:33

  Hello,

  We plan a new update within a day.
  You can download this file https://dropmefiles.com/EkGXH and upload it to et-core-pluginapp/controllers/shortcodes/categories.php with overwriting to fix it on your site.

  Regards

  #297344 Copied
  

  Dox

  Participant

  August 2, 2021 at 19:41

  Thanks your guidance and code works perfectly.

  Thanks for the assistance.

  Take Care…

  #297394 Copied
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