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WordPress Product-Category infinit loading and layout is not the same as store

This topic has 6 replies, 3 voices, and was last updated 6 days, 21 hours ago ago by Andrew Mitchell

Dany Almeida

Participant

November 28, 2025 at 12:50

Hello, today i was finishing my product-category pages, and the archive products grid is always loading, and products dont have the same design as it exist in store!

Images attached.

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5 Answers

Ayan Rahman

Support staff

November 28, 2025 at 13:08

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Dany Almeida

Participant

November 28, 2025 at 13:13

Hello,

Yes here are the credentials.

Content is visible for topic creator and
support staff only.

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Ayan Rahman

Support staff

November 28, 2025 at 14:24

Hello,

Fixed. Please clear cache and check how it works now.

Warm Regards,
The 8Theme Team

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Dany Almeida

Participant

November 28, 2025 at 14:25

Hello, its ok! What was the problem?

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Andrew Mitchell

Support staff

November 28, 2025 at 14:39

Hello,

Please read the following article: https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/ as the issue has not yet been fully resolved.

You need to contact your hosting provider and ask them to fix the memory issue –
https://prnt.sc/Zy_RUoqQ5z3A

Warm Regards,
The 8Theme Team

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