WordPress login menu displays shortcode instead of login form

This topic has 4 replies, 3 voices, and was last updated 3 weeks, 2 days ago ago by Rose Tyler

  • Avatar: Viperjap
    Viperjap
    Participant
    July 3, 2025 at 12:46

    Dear Support,

    I’m experiencing an issue with my WordPress site. When I add a “Login” link to the menu, it displays only the shortcode (e.g., [theme-my-login]) instead of rendering the actual login form with input fields.

    I’m not sure whether this is related to the theme I’m using or a configuration issue.

    I would greatly appreciate your assistance in resolving this problem.

    Best regards,

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    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 3, 2025 at 14:17

    Dear @Viperjap,

    Thank you for reaching out.

    Firstly, we are currently unable to access your dashboard, as we are being redirected to the page you mentioned. Additionally, please note that the shortcode in question does not originate from our theme but we provide our support only for our projects. If it is not functioning as expected, we recommend contacting the support team of the plugin that provides this shortcode.

    Based on our research, it appears that the shortcode may be associated with the “WP-Members Membership Plugin.” A similar issue has been discussed in the following support thread: https://wordpress.org/support/topic/shortcode-is-not-working-40/.

    To assist you further, we kindly ask that you either provide us with a working URL and login credentials so we can investigate the issue directly, or alternatively, we suggest submitting your query to the plugin’s support forum for more specialized assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Viperjap
    Viperjap
    Participant
    July 3, 2025 at 21:32

    Thank you so much for your support, even though this issue is not related to your theme.
    I’m truly impressed with the level of service you’ve provided.

    As a beginner, I often find myself relying on support, but I will do my best to learn and avoid troubling you unnecessarily.
    However, if I ever get completely stuck, I hope you won’t mind if I reach out again.

    Thank you once again for all your help.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2025 at 08:08

    Hello,

    Thank you very much for your kind words and thoughtful message. We truly appreciate your support and are glad to hear that our assistance has been helpful to you, even in matters beyond the scope of our theme.

    As a beginner, it’s completely natural to have questions. Please don’t hesitate to reach out if you find yourself in need of any other assistance—we’ll be happy to support you.

    Thank you once again for your trust and kind appreciation.

    Best Regards,
    8Theme’s Team

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