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WordPress 4.4 update messed up the site's database

This topic has 8 replies, 2 voices, and was last updated 8 years, 3 months ago ago by Jack Richardson

peetermikk

Participant

January 15, 2016 at 17:00

Hi,

I today updated my WordPress to 4.4 and that resulted in my site to be messed up. All the products have disappeared and the menus are gone etc. Are you aware of any problems, which could cause such an issue to happen?

Could it be related to the fact that my theme was not updated to the latest version at the time of the wordpress update?

Any assistance would be much appreciated. I’ve asked my service provider for a server backup restore meanwhile, but surely there has to be a way for me to update my wordpress version without messing up my site.

Regards,

Peeter

Please, contact administrator
for this information.

#108301 Copied Theme version: 2.4 WooCommerce version: 2.4.13

7 Answers

Jack Richardson

Support staff

January 18, 2016 at 09:35

Hello,

As I see now your theme is updated.
Have you reinstalled WordPress?

Best regards,
Jack Richardson.

#108481 Copied

peetermikk

Participant

January 18, 2016 at 10:02

Hello,

Not really. I manually updated the theme after the wordpress was updated, to see, if this maybe fixes the problems. It didn’t. Now I’m waiting my server service provider to make a backup restore of my server to get it back running on the old version of the theme and wordpress. But I’d still like to update the worpress version then for security reasons.

Regards,

Peeter

#108488 Copied

Jack Richardson

Support staff

January 18, 2016 at 10:54

Hello,

Please clarify how you updated WordPress, via dashboard or reuploading files via FTP?
We can’t know what the reason was that your data was removed. Sorry. Perhaps something wrong happened with your database.
So also ask your hosting provider support to restore database, not only files.

Best regards,
Jack Richardson.

#108498 Copied

peetermikk

Participant

January 21, 2016 at 15:25

Hi,

The wordpress was updated via dashboard. Should i try reuploading the files?

Anyways the backup was done now together with the database and the site is back up and running. The template was also updated. But as i tried once before the site will be broken, if I’d update wordpress to 4.4.

Any suggestions would be much appreciated.

Regards,

Peeter

#109228 Copied

Jack Richardson

Support staff

January 21, 2016 at 16:08

Hello,

Try to update WordPress manually uploading files via FTP. Make sure back up is present.

Best regards,
Jack Richardson.

#109245 Copied

peetermikk

Participant

January 21, 2016 at 22:25

Hi,

Thanks. Did the manual update, but when logging in wordpress asks for database update, and the site is still broken. Attached is a screenshot with the errors i got. Maybe this helps to analyze the problem?

Restoring the backup for the moment.

Regards,

Peeter

Please, contact administrator
for this information.

#109338 Copied

Jack Richardson

Support staff

January 22, 2016 at 14:07

Hello,

The problem is some tables from your database are missing. This is the issue related to hosting provider support. Contact them and ask if they have database back up, try to restore it.

Best regards,
Jack Richardson.

#109465 Copied
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