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Topic: WooQuotation Plugin Issue with WooPress

Tagged: 500 error, quote, request a quote, request a quote plugin, RFQ plugin, theme specific error, woopress

forbesindustries

Participant

September 6, 2016 7:49 pm

I have installed a request for quote plugin called WooQuotation but the functionality of this plugin does not seem to work correctly when I am using my WooPress child theme. Seems to work correctly when I use the twenty fifteen theme, but it will not correctly submit a quote request with the WooPress child theme.
Site URL: hidden
Theme version: 4.6
WooCommerce version: 2.6.4

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Jack Richardson

Support staff

September 7, 2016 8:23 am

Hello,

Please describe what issue you have with that plugin. Does it persist with child theme or with Woopress parent theme too?
Provide WP Dashboard and FTP credentials in private content.

Best regards,
Jack Richardson.

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forbesindustries

Participant

September 7, 2016 7:44 pm

The plugin does not function as it should. When you add a product to the quote list and then go to look at the quote list it says that the list is empty. Sometimes it will update the list later, like if you wait 30 mins or so and then go look at the list it will show the products that you added earlier. Seems to be a problem with updating. Login info in private content
Site URL: hidden
Theme version: 4.6
WooCommerce version: 2.6.4

Content is visible for topic creator and
support staff only.

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forbesindustries

Participant

September 7, 2016 7:44 pm

Oh, also this problem persists with both the child and the parent theme.

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Eva Kemp

Support staff

September 8, 2016 8:38 am

Hello,

I’ve disabled Object Cache in W3 Total Cache settings. Clear browser cache and check plugin work now.
It’s working on my side now.

Regards,
Eva Kemp.

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forbesindustries

Participant

September 8, 2016 4:06 pm

That part seems to be working now, thanks! Still there is an issue when you try to submit the quote request. It gives a 500 error or a blank page and is not sending the quote request submission emails to the customer and to the admin. Any ideas?
Site URL: hidden
Theme version: 4.6
WooCommerce version: 2.6.4

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Eva Kemp

Support staff

September 8, 2016 5:01 pm

Hello,

500 error may be related to your server configuration. Mostly it requires to increase memory_limit value. Ask your hosting provider support to do this.
Also check if the issue persists with default Woocommerce theme Storefront https://woocommerce.com/storefront/

Regards,
Eva Kemp.

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forbesindustries

Participant

September 8, 2016 6:34 pm

The issue does not persist once I switch to the Storefront theme. Does that mean that it is an issue with the WooPress theme?
Site URL: hidden
Theme version: 4.6
WooCommerce version: 2.6.4

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Eva Kemp

Support staff

September 9, 2016 8:01 am

Hello,

Please ask your hosting provider support to increase memory_limit value and check site after that.

Regards,
Eva Kemp.

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forbesindustries

Participant

September 9, 2016 4:39 pm

The site is hosted on our server here on the premises. I updated my php.ini file, my .htaccess file and my wp-config.php file according to the instructions here: https://premium.wpmudev.org/blog/increase-memory-limit/?utm_expid=3606929-81.6_x2aktJQ2qbOSnTRGna0w.0&utm_referrer=https%3A%2F%2Fwww.google.com%2F I have also asked my IT guy to increase the “memory_limit” value, but have not heard back from him yet. I have also deactivated the W3 Cache plugin. The problem still persists.
Site URL: hidden
Theme version: 4.6
WooCommerce version: 2.6.4

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Eva Kemp

Support staff

September 9, 2016 5:53 pm

Hello,

Please provide FTP credentials in Private Content.

Regards,
Eva Kemp.

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forbesindustries

Participant

September 9, 2016 6:10 pm

Please see private content
Site URL: hidden
Theme version: 4.6
WooCommerce version: 2.6.4

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

September 9, 2016 9:06 pm

Hello,

I enabled debug mode and saw this error:
Parse error: syntax error, unexpected ‘)’, expecting ‘,’ or ‘;’ in C:\inetpub\Forbesind\wp-content\themes\woopress-child\woocommerce\emails\customer-request.php on line 30

The problem is with file wp-content\themes\woopress-child\woocommerce\emails\customer-request.php on line 30. Check your changes there. When I renamed this file quote request was successfully completed.

Regards,
Eva Kemp.

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Topic: WooQuotation Plugin Issue with WooPress

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