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WooQuotation Plugin Issue with WooPress - by forbesindustries

This topic has 13 replies, 3 voices, and was last updated 7 years, 7 months ago ago by Eva Kemp

forbesindustries

Participant

September 6, 2016 at 19:49

I have installed a request for quote plugin called WooQuotation but the functionality of this plugin does not seem to work correctly when I am using my WooPress child theme. Seems to work correctly when I use the twenty fifteen theme, but it will not correctly submit a quote request with the WooPress child theme.

#139058 Copied Theme version: 4.6 WooCommerce version: 2.6.4

12 Answers

Jack Richardson

Support staff

September 7, 2016 at 08:23

Hello,

Please describe what issue you have with that plugin. Does it persist with child theme or with Woopress parent theme too?
Provide WP Dashboard and FTP credentials in private content.

Best regards,
Jack Richardson.

#139079 Copied

forbesindustries

Participant

September 7, 2016 at 19:44

The plugin does not function as it should. When you add a product to the quote list and then go to look at the quote list it says that the list is empty. Sometimes it will update the list later, like if you wait 30 mins or so and then go look at the list it will show the products that you added earlier. Seems to be a problem with updating. Login info in private content

Please, contact administrator
for this information.

#139164 Copied Theme version: 4.6 WooCommerce version: 2.6.4

forbesindustries

Participant

September 7, 2016 at 19:44

Oh, also this problem persists with both the child and the parent theme.

#139165 Copied

Eva Kemp

Support staff

September 8, 2016 at 08:38

Hello,

I’ve disabled Object Cache in W3 Total Cache settings. Clear browser cache and check plugin work now.
It’s working on my side now.

Regards,
Eva Kemp.

#139186 Copied

forbesindustries

Participant

September 8, 2016 at 16:06

That part seems to be working now, thanks! Still there is an issue when you try to submit the quote request. It gives a 500 error or a blank page and is not sending the quote request submission emails to the customer and to the admin. Any ideas?

#139237 Copied Theme version: 4.6 WooCommerce version: 2.6.4

Eva Kemp

Support staff

September 8, 2016 at 17:01

Hello,

500 error may be related to your server configuration. Mostly it requires to increase memory_limit value. Ask your hosting provider support to do this.
Also check if the issue persists with default Woocommerce theme Storefront https://woocommerce.com/storefront/

Regards,
Eva Kemp.

#139243 Copied

forbesindustries

Participant

September 8, 2016 at 18:34

The issue does not persist once I switch to the Storefront theme. Does that mean that it is an issue with the WooPress theme?

#139246 Copied Theme version: 4.6 WooCommerce version: 2.6.4

Eva Kemp

Support staff

September 9, 2016 at 08:01

Hello,

Please ask your hosting provider support to increase memory_limit value and check site after that.

Regards,
Eva Kemp.

#139263 Copied

forbesindustries

Participant

September 9, 2016 at 16:39

The site is hosted on our server here on the premises. I updated my php.ini file, my .htaccess file and my wp-config.php file according to the instructions here: https://premium.wpmudev.org/blog/increase-memory-limit/?utm_expid=3606929-81.6_x2aktJQ2qbOSnTRGna0w.0&utm_referrer=https%3A%2F%2Fwww.google.com%2F I have also asked my IT guy to increase the “memory_limit” value, but have not heard back from him yet. I have also deactivated the W3 Cache plugin. The problem still persists.

#139318 Copied Theme version: 4.6 WooCommerce version: 2.6.4

Eva Kemp

Support staff

September 9, 2016 at 17:53

Hello,

Please provide FTP credentials in Private Content.

Regards,
Eva Kemp.

#139322 Copied

forbesindustries

Participant

September 9, 2016 at 18:10

Please see private content

Please, contact administrator
for this information.

#139325 Copied Theme version: 4.6 WooCommerce version: 2.6.4

Eva Kemp

Support staff

September 9, 2016 at 21:06

Hello,

I enabled debug mode and saw this error:
Parse error: syntax error, unexpected ‘)’, expecting ‘,’ or ‘;’ in C:\inetpub\Forbesind\wp-content\themes\woopress-child\woocommerce\emails\customer-request.php on line 30

The problem is with file wp-content\themes\woopress-child\woocommerce\emails\customer-request.php on line 30. Check your changes there. When I renamed this file quote request was successfully completed.

Regards,
Eva Kemp.

#139332 Copied
Tagged: issues, plugin, themes, woocommerce, woopress, wooquotation, wordpress
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