Return to previous page

Woopress 6.5.3 update error on main page and others, the entire adaptive menu is not visible and not

This topic has 7 replies, 3 voices, and was last updated 4 months, 3 weeks ago ago by Andrew Mitchell

menichetti

Participant

June 30, 2025 at 19:47

Good morning
I just updated WooPress to version 6.5.3, and now not all of the page content is displayed, and it doesn’t adapt to any screen size. On a PC monitor, you have to zoom out to see all the content, but on a mobile phone or iPad, if there are three rows per header, only two are visible.
https://prnt.sc/TedXZFWz1S5j

This is how it should look, but it can only be achieved by reducing the image, in the PC version, in the rest on iPad or responsive mobile it does not work.

https://prnt.sc/H3IvCrDUa6j_

https://prnt.sc/cB3GGRr3XKgp

This is how it should look, but it can only be achieved by reducing the image, in the PC version, in the rest on iPad or responsive mobile it does not work.

https://prnt.sc/cB3GGRr3XKgp

thank you, it’s urgent

Please, contact administrator
for this information.

#448516 Copied Theme version: 6.5.3 WooCommerce version: 9.9.5

6 Answers

Andrew Mitchell

Support staff

July 1, 2025 at 10:03

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#448571 Copied

menichetti

Participant

July 1, 2025 at 15:02

Good morning, we’re going to restore the post-update backup and wait for you to fix the issue with WooPress and the template. Let us know when you’ve prepared the update that fixes the problem. Best regards.

#448630 Copied

Andrew Mitchell

Support staff

July 2, 2025 at 12:09

Hello, menichetti,

Unfortunately, we were not able to fully reproduce all of the issues you reported, as they heavily depend on the individual configuration of each element. However, we have implemented several fixes, which will be included in the next archive (a download link will be provided in the private content section).

Please also note that the previously provided access to the admin panel is no longer valid. If the issue persists, we kindly ask you to provide us with FTP access so that we can investigate further.

Best regards,
8Theme Team

Please contact administrator
for this information.

#448696 Copied

Andrew Mitchell

Support staff

July 7, 2025 at 14:57

Hello, menichetti,

We are pleased to inform you that we have released an updated version 6.5.4, which addresses these and other issues. You can view the detailed changelog at the following link:

https://woopress.8theme.com/boxed/update-history/

Best regards,
The 8Theme Team

#449150 Copied

gtstyling

Participant

July 10, 2025 at 03:17

I am unable to create a new topic for support yet I have been paying 39.00 per month for a support subscription. Can someone fix my account so I can resolve an issue with the theme.

#449409 Copied

Andrew Mitchell

Support staff

July 10, 2025 at 07:00

Hello, gtstyling,

We have identified and resolved this issue. Kindly clear your browser cache and try creating the topic again.

Best regards,
The 8Theme Team

#449417 Copied
Viewing 7 results - 1 through 7 (of 7 total)