Return to previous page

Woomcommerce templates outdated in royal theme

This topic has 4 replies, 2 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

Brett Ross

Participant

May 17, 2015 at 06:17

Hi, I have purchased your theme and am having very big difficulties in finding any support. I am having a problem with the woocommerce plugin regarding layout issues with your theme and have a system analysis in wordpress that shows a few templates that need updating. Can you PLEASE give me some support or contact in the matter. Thank you for your support. Brett

#64358 Copied Theme version: 1.7.1 WooCommerce version: 2.3.8

3 Answers

Eva Kemp

Support staff

May 18, 2015 at 08:41

Hello,

Please specify what layout issues you’re experiencing and provide us with FTP and wp-admin panel credentials in private content.

Thank you.
Regards,
Eva Kemp.

#64420 Copied

Brett Ross

Participant

May 19, 2015 at 23:16

Hi Eva,
Thanks for responce. Layout issues are on the product pages. The thumbnails are not showing correctly. Instead of one thumbnail of the featured image it is showing a gallery thumbnail above. This is for all products. I have switched themes to see what would happen and the layout is correct. I still want to use Royal and have this fixed though.

Thanks for your support.
Brett

Please, contact administrator
for this information.

#64859 Copied

Eva Kemp

Support staff

May 20, 2015 at 08:59

Hello,

Some plugin is causing the issue.
Disable them one by one to find it out.
Also you’re using old versions of the plugins. Please update them https://www.8theme.com/download-plugins/ .

Thank you.
Regards,
Eva Kemp.

#64910 Copied
Viewing 4 results - 1 through 4 (of 4 total)