Return to previous page

WooCoomerce log full of fatal errors about theme and sales booster

This topic has 6 replies, 2 voices, and was last updated 3 weeks ago ago by Andrew Mitchell

Anastasia

Participant

November 11, 2025 at 14:55

Hi there!

I’m having an issue with the WooCommerce activity log on the dashbord (it’s showing nothing but I have orders) and that’s how I found out that the WooCommerce logs are full of fatal errors. Here is the latest one: https://prnt.sc/SzPngX_IErTJ

I’ve added login info, could you please take a look?

Thank you!
Best wishes,
Ana

Please, contact administrator
for this information.

#459422 Copied

5 Answers
Andrew Mitchell

Support staff

November 11, 2025 at 15:30
Hello Anastasia,

Unfortunately, the access credentials to your admin panel are no longer valid, and the FTP access leads to an empty directory. Therefore, we are sending you the file that needs to be replaced. You can find the link to the file in the private content section.

File path: wp-content/themes/xstore/framework/features/woocommerce/cart-checkout.php

Best regards,
8Theme Team
Please contact administrator
for this information.
#459424 Copied
Anastasia

Participant

November 11, 2025 at 15:50

Hi Andrew,

Thanks for the fast reply. I haven’t changed the passwords, I don’t know why you can’t get in. I’m sending a new pass for the website, maybe try with it? (fyi my hosting company is blocking access from Vietnam, if you’re located there I’ll need your IP for whitelisting.)

I have added the file but I’m not sure how to proceed. Just let me know.

Thank you so much!

Best wishes,
Anastasia

Please contact administrator
for this information.

#459429 Copied

Andrew Mitchell

Support staff

November 11, 2025 at 16:12

After you have replaced the file, no further action is required. The issue should no longer occur. You only need to monitor the error log.

Best regards,
8Theme Team

#459438 Copied

Anastasia

Participant

November 13, 2025 at 23:43

Hey,

Quick update – this error hasn’t been triggered since the update of the file. Thanks!

However, I do still get Unsuccessful planned actions and the woocommerce analytics on the dashboard don’t work. I tried every recommendation I found online but nothing really worked? Can you recommend something?

Best wishes,
Anastasia

#459757 Copied

Andrew Mitchell

Support staff

November 14, 2025 at 08:58

Hello, Anastasia,

First of all, we recommend that you update all your plugins. At the moment, you have 11 outdated plugins. After updating them, please disable any third-party plugins and check whether one of them might be causing the issue.

Best regards,
8Theme Team

#459775 Copied
Viewing 6 results - 1 through 6 (of 6 total)