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Woocommerce(shop) sub menus load indefinetly Eg: Variation swatches

This topic has 7 replies, 2 voices, and was last updated 3 hours, 48 minutes ago ago by Jack Richardson

Nene

Participant

December 11, 2025 at 20:38

Greetings Team,

We have noticed that Menus under Woocommerce(shop) load indefinelty.
We tried to configure Variation Swatches and it never opens keeps loading forever.

We also tested other menus on the same layer as Variations swatches and its submenus never open just keep loading

Kindly help fixing this

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6 Answers

Jack Richardson

Support staff

December 12, 2025 at 07:33

Hello @Nene,

Thank you for providing the credentials. Could you please attach additional details about the issue, such as a screenshot or video? At the moment, we can see that the menus are loading correctly on different pages: https://prnt.sc/nc-8pthVEhD7

Best regards,
Jack Richardson
The 8Theme’s Team

#462363 Copied

Nene

Participant

December 12, 2025 at 08:07

Hello Jack

As mentioned above Did you try to setup Swatch variarions ans see whats happens?

#462365 Copied

Jack Richardson

Support staff

December 12, 2025 at 08:14

Hello @Nene,

We kindly ask you to provide additional details so that we can reproduce your request, as it is currently unclear what actions we should take to verify the issue. Please attach a video or screenshots to help us better understand the situation. You may upload your video to a file-sharing service such as https://fex.net/.

Best regards,
Jack Richardson
The 8Theme’s Team

#462367 Copied

Nene

Participant

December 12, 2025 at 08:19

Cool cool
Kindly hold for 5 mins
Reproducing it

#462368 Copied

Nene

Participant

December 12, 2025 at 09:10

Greetings
I am not able to upload Video
Please find attached the screenshots

Note: This happens in others menus in woocommerce(shop)

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support staff only.

#462372 Copied

Jack Richardson

Support staff

December 12, 2025 at 09:48

Hello @Nene,

Thank you for providing the details. Your request is now much clearer.

You have the debug log enabled (https://prnt.sc/EpAbEH_O7J87), and currently, there is a notice displayed on your website’s frontend (https://prnt.sc/isg_iwKK3cLK). When such notices appear with debugging enabled, AJAX actions (or other actions) – such as loading settings in the Customizer – may be affected and fail to load correctly.

After setting define('WP_DEBUG', false);, the notices are no longer displayed. This configuration is highly recommended for live websites, as enabling debug mode should only be a temporary measure for troubleshooting rather than showing notices to all visitors. Once this change was applied, all sections in your Customizer loaded correctly (https://prnt.sc/KZUgLS56xyRO).

Please check again on your side.

Best regards,
Jack Richardson
The 8Theme’s Team

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