Woocommerce update failed - by Mikaela - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

  • Avatar: Mikaela
    Mikaela
    Participant
    March 17, 2021 at 14:29

    HI,

    my page is down after updating woocommerce.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 17, 2021 at 14:32

    Hello,

    Probably some fatal error appears. Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Mikaela
    Mikaela
    Participant
    March 17, 2021 at 14:38

    Thanks Olga!

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 17, 2021 at 14:42

    Hello,

    What about FTP? I can’t check the error without it.

    Regards

    Avatar: Mikaela
    Mikaela
    Participant
    March 17, 2021 at 14:43

    SFTP

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 17, 2021 at 14:56

    Hello,

    Error is not related to our theme. It’s caused by a missing file of the WooCommerce plugin https://prnt.sc/10o873i and https://prnt.sc/10o8d6g
    Your server is slow and probably some file were not copied during update.
    I have reinstalled woocommerce. Check now.

    Regards

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The issue related to '‘woocommerce update failed’' has been successfully resolved, and the topic is now closed for further responses

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