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Woocommerce stripe not working on my site

This topic has 6 replies, 2 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

jitender

Participant

September 19, 2020 at 03:26

hi this is my website >> https://www.marvasplace.com/
and when i add stripe payment getway on it it gives me the error at the end when i press the button.
here is the error>> payment processing failed. please retry.

#251859 Copied Theme version: 3.0.3 WooCommerce version: 2.6.4

5 Answers

Olga Barlow

Support staff

September 22, 2020 at 10:11

Hello,

Update theme, Legenda core and WooCommerce plugins to the latest versions and check again the mentioned issue. We would recommend you to create staging site (full copy of the production site) and do the update there first. If everything is ok then update the production site. In case you need help with theme and plugins update provide us with WP Dashboard and FTP access to your staging site.

Regards

#252176 Copied

jitender

Participant

September 22, 2020 at 15:47

how can i get theme updated theme files?

#252223 Copied

Olga Barlow

Support staff

September 22, 2020 at 19:44

Hello,

You can update theme via FTP if you use the too old version, read here https://8theme.com/demo/docs/legenda/Theme_Update.html
You can download the updated version of theme on ThemeForest in the Downloads area.

Regards

#252269 Copied

jitender

Participant

October 17, 2020 at 16:57

when i update the theme my site looks empty
or if i only update the woocommerce plugin from theme it shows cart empty

#255505 Copied

Olga Barlow

Support staff

October 19, 2020 at 16:02

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail?

Regards

#255713 Copied
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