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WooCommerce Shop Plugin Conflict - by Renee

This topic has 13 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Jack Richardson

Renee

Participant

May 6, 2016 at 07:01

Hello,

I’ve had to disable all my plugins to troubleshoot what is going wrong with my site.

Each time I activate woocommerce 2.5.5 plugin I can’t view the site. The View Shop button as well isn’t activated.

I have WordPress 4.5.1 running LEGENDA 2.11 – 8theme WordPress theme

I already have had to purchase direct copies of Visual Composer and Revolution Slider to receive updates which is frustrating as these were supposed to be included in the theme.

Please help as I can’t work on the shop if my client can’t view it nor can I see the site if I activate woocommerce plugin.

Thank you.

#124300 Copied Theme version: 2.11 WooCommerce version: 2.5.5

12 Answers

Stan Russell

Participant

May 6, 2016 at 08:21

Hello DoubleHapp,

please provide us with admin credentials for your site in ‘Private content’ section. We will investigate the problem and try to fix it as soon as possible.
Regarding plugins bundled with our theme – latest releases of these can be found at our Downloads section.

Regards,
Stan Russell.

#124331 Copied

Renee

Participant

May 6, 2016 at 08:59

Hello Stan, Details in Private.

Please, contact administrator
for this information.

#124342 Copied

Jack Richardson

Support staff

May 6, 2016 at 09:49

Hello,

Please provide us with FTP credentials too.

Thank you.
Best regards,
Jack Richardson.

#124365 Copied

Renee

Participant

May 6, 2016 at 10:48

Hello Jack

Pls see detail in private.

Thank you.

Please, contact administrator
for this information.

#124389 Copied

Jack Richardson

Support staff

May 6, 2016 at 13:02

Hello,

The same issue persists with default WordPress theme too, so it’s not related to the theme.
Contact your hosting provider support to check error logs, perhaps some configuration is causing this.

Best regards,
Jack Richardson.

#124446 Copied

Renee

Participant

May 6, 2016 at 13:18

I will check with the hosting. I’m not convinced so I will let you know. Thanks.

#124453 Copied

Jack Richardson

Support staff

May 6, 2016 at 14:04

Hello,

Ok, looking forward to your reply.

Best regards,
Jack Richardson.

#124471 Copied

Renee

Participant

May 8, 2016 at 00:52

Hello Jack,

Please see below my email to hosting; we are waiting on specific security settings that may involve the themes custom preferences for the hosting. Please respond asap.

Aljo B (Crazy Domains)

8 May 6:53 am

Hello Renee,

Thank you for your email.

We referred your case to our technical specialist and they tried troubleshooting this case and we cannot pin point where the problem as the error that was replicated is a redirection issue inside your WordPress website.

If your theme/plugin provider insists that it is a server issue, please have them check there are specific settings on the server that needs to be setup so that we can go ahead and have it do it on our end.

Regards,

Aljo B

Crazy Domains
Customer Care Specialist

Crazy Domains

Domains – Hosting – Websites – Marketing – Servers

DISCLAIMER: This e-mail and/or attachments are confidential and may also be privileged. If you are not the named recipient, please notify the sender immediately and do not disclose the contents to other persons or use it for any purpose or store or copy the information in any medium. Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of Crazy Domains.

renee_stunden

7 May 3:04 pm

Hi Aljo

Thank you for letting me know. I await the response hopefully Monday.

Regards,
Renee.

Sent from my Samsung GALAXY S5

——– Original message ——–
From: Crazy Domains <help@crazydomains.com>
Date: 07/05/2016 8:07 am (GMT+10:00)
To: renee_stunden <renee_stunden@hotmail.com>
Subject: Re: http://www.shopatchristines.com – page not found error – URGENT

Aljo B (Crazy Domains)

7 May 6:07 am

Hello Renee,

Thank you for your email.

Due to the technical nature of your issue, I have escalated this ticket for you. The Tier 2 Support team will investigate the issue further for you and will come back to you soon. I apologise for any inconvenience.

We will be in touch with you again just as soon as possible.

Thank you,

Aljo B

Crazy Domains
Customer Support

http://www.CrazyDomains.com

Domains, Hosting & more…
Domain Names | Web Hosting | Email Hosting | Build your Site | Promote your Site

DISCLAIMER: This e-mail and/or attachments are confidential and may also be privileged. If you are not the named recipient, please notify the sender immediately and do not disclose the contents to other persons or use it for any purpose or store or copy the information in any medium. Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of Crazy Domains.

renee_stunden

6 May 8:32 pm

Hello,

I’ve recently built a site which had a number of DNS issues, which have now been resolved.

However, I have been unable to activate Woo-commerce in my theme’s plugin without a PAGE ERROR occuring.

I am unable to work on my clients shop site, so this query has been investigated by the theme developer and tested – it’s apparently a hosting error problem, not the theme or version compatibility.

Can you please read my query thread below, and then please find all login details below to confirm a diagnosis.

https://www.8theme.com/topic/woocommerce-shop-plugin-conflict/#post-124446

WORDPRESS LOGIN – if you activate woocommerce plugin you will see the error when clicking on SHOP.

http://www.shopatchristines.com/wp-login.php
UN xxxx
PW xxxx
Web-site: http://www.shopatchristines.com

HOSTING FTP LOGIN

http://ftp.shopatchristines.com
UN xxxx
PW xxxx
Web-site: http://www.shopatchristines.com

As a last resort:
There is another site that previously existed before I transferred the domain name to crazy and purchased hosting – I’m unsure if this redirect is causing problems or if it’s insignificant. Please advise if this could be a factor. I have to find a solution. This blog I do not have access to, however the DNS main domain preference has been unchecked. Should this be an issue?

https://shopatchristinesdotcom.wordpress.com/

Attention to this matter is imperative to the functionality of this site. I look forward to finding a solution asap.

Thank you team.
Renée.

#124611 Copied

Renee

Participant

May 8, 2016 at 08:28

Jack,

How is it POSSIBLE that I mentioned I was running Legenda 2.11 and I’ve re-dowloaded it as I’ve had to re-do the entire website and as of 8 days ago the latest version is 3.0?

The attention to detail is lacking here. I am about re REBUILD this site and as a RETAIL E-COMMERCE theme, I am expecting much more, otherwise I will be expecting a full refund.

Have a great day.

#124613 Copied

Jack Richardson

Support staff

May 10, 2016 at 09:54

Hello,

The theme has been updated recently.
Do you have any problems with the update?

Best regards,
Jack Richardson.

#124856 Copied

Renee

Participant

May 10, 2016 at 13:16

Not yet. You can close this ticket now. Thankyou.

#124910 Copied

Jack Richardson

Support staff

May 10, 2016 at 13:49

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#124933 Copied
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