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Woocommerce Refund, Home Page Featured Products & Blog Images

This topic has 11 replies, 3 voices, and was last updated 7 years, 7 months ago ago by Eva Kemp

Beach

Participant

September 7, 2016 at 10:24

When I go into the product and issue a refund I get a pop up message saying:
“you do not have permissions to make this API call”
Do you know why this would be happening?

In addition the featured products on the home page does not show the image thumbnail as well as for the events on the footer, but when i click on the product it is been uploaded?

Look forward to hearing from you.

Many thanks
Ollie

#139090 Copied Theme version: 3.0.3 WooCommerce version: 2.6.4

10 Answers

Beach

Participant

September 7, 2016 at 10:29

Ah the images for the product and news seem to be appearing 🙂

So just the api call error message?

#139092 Copied

Jack Richardson

Support staff

September 7, 2016 at 12:34

Hello,

Your site is under maintenance. Please provide WP Dashboard credentials in Private Content.
Also try to disable all 3rd-party plugins and check your site after that.

Best regards,
Jack Richardson.

#139109 Copied

Beach

Participant

September 7, 2016 at 13:59

Hi I have added details for you.

This is when an order is placed on the paypal standard payments. I go in and try to refund by paypal which then tells me the error message:

Please, contact administrator
for this information.

#139116 Copied

Jack Richardson

Support staff

September 7, 2016 at 14:37

Hello,

This is related to PayPal settings.
Try the solution described in this article:
https://help.tictail.com/hc/en-us/articles/205660201-Paypal-error-You-do-not-have-permissions-to-make-this-API-call-

Best regards,
Jack Richardson.

#139125 Copied

Beach

Participant

September 7, 2016 at 15:01

But this is not using express checkout at the moment?

Reason I have turned this off is because when clicking the ‘pay with paypal’ express button, it loads a white lightbox but freezes.

Is there a fix for the refund for paypal standard payments?

#139130 Copied

Jack Richardson

Support staff

September 7, 2016 at 16:40

Hello,

The same issue persists with default Woocommerce theme Storefront. Check it yourself.
You need contact Woocommerce support or Paypal support for the solution.

Best regards,
Jack Richardson.

#139142 Copied

Beach

Participant

September 7, 2016 at 20:19

Hi there,

Thank you very much.

I am getting a few fatal errors regarding the js composer. I had to extract the zip and upload manually as when I pressed install recommended plugin the was a missing header or something.

This is the error we are receiving on the logs:

Please, contact administrator
for this information.

#139167 Copied

Jack Richardson

Support staff

September 8, 2016 at 08:05

Hello,

In this case upload the plugin via FTP. Download the latest version here https://www.8theme.com/download-plugins/ .

Best regards,
Jack Richardson.

#139185 Copied

Beach

Participant

September 13, 2016 at 19:29

Hi Jack,

Thank you for your help on this.

I have noticed one other bug that has been brought to my attention.

When adding something to my cart and then clicking ‘view cart’ it appears empty, however in the drop down menu basket it shows up that I added my product. I can go to checkout okay, but cannot view cart as is empty.

Why would this be? I have attached a screenshot:
http://pasteboard.co/2GG8tAwaL.png

#139620 Copied

Eva Kemp

Support staff

September 14, 2016 at 08:15

Hello,

I’ve checked Cart page and it shows a product:
http://storage5.static.itmages.com/i/16/0914/h_1473837205_2430465_7e20b909ac.png

Try to clear browser cache/cookies and check again.

Regards,
Eva Kemp.

#139647 Copied
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Woocommerce Refund, Home Page Featured Products & Blog Images

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