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"Woocommerce Recent Products" element not showing translation of product

This topic has 28 replies, 4 voices, and was last updated 9 years, 9 months ago ago by Robert Hall

kristofferj

Participant

November 20, 2015 at 14:25

I’m using WPML with woopress to have both english and japanese on the site.
When I add the “Woocommerce Recent Products” element in Visual Composer everything looks good in preview mode ( the product name is translated properly ), after i’ve updated the page and then views it again, the product name isn’t translated.
How can I solve this?

#100530 Copied

27 Answers

Jack Richardson

Support staff

November 20, 2015 at 16:50

Hello,

Please show a page where you have issues and provide us with WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

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kristofferj

Participant

November 22, 2015 at 17:45

I would appreciate if you could explain howto solve this?

#100722 Copied

Jack Richardson

Support staff

November 23, 2015 at 11:16

Hello,

Did you receive my previous post?

Please show a page where you have issues and provide us with WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#100818 Copied

kristofferj

Participant

November 23, 2015 at 15:30

Yes I did. I could give you access to the development site as I don’t have authorization to add accounts on the live site. So in order to change it on the live site I need to know how to solve it by myself. So I would appreciate if you could guide me on howto solve this.
Here is the dev site url.

Please, contact administrator
for this information.

#100868 Copied

Eva Kemp

Participant

November 23, 2015 at 17:46

Hello,

Please provide us with wp-admin access to the development site to be able to check the issue.
We can’t tell you the reason of the problem just looking at the site.

Thank you for understanding.

Regards,
Eva Kemp.

#100913 Copied

kristofferj

Participant

November 24, 2015 at 11:08

Im sending you the login info here

Please, contact administrator
for this information.

#101033 Copied

Jack Richardson

Support staff

November 24, 2015 at 13:26

Hello,

By default Recent Products element loads products for English languages. In this case we recommend you to use “Products” element http://storage4.static.itmages.com/i/15/1124/h_1448367924_3686617_b94a76e8b1.png and write IDs for your Japanese products.

Best regards,
Jack Richardson.

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kristofferj

Participant

November 24, 2015 at 13:33

But if you view the page on “preview” it works.. so i dont think that is the case?

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kristofferj

Participant

November 24, 2015 at 17:40

Since WPML with Woocommerce use the same ID for the product even if it is in another language your solution won’t work, already tried.

#101130 Copied

Eva Kemp

Participant

November 24, 2015 at 20:56

Hello,

Please update Visual Composer plugin to the latest version https://www.8theme.com/download-plugins/ . If the issue still persists after that, provide us with FTP credentials.

Regards,
Eva Kemp.

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kristofferj

Participant

November 24, 2015 at 21:41

I bought through themeforest, so for some reason I can’t download the plugin from 8theme.com. Could you give me access so I can download it ?

#101183 Copied

Eva Kemp

Participant

November 24, 2015 at 23:15

Hello,

If you bought Visual Composer plugin on ThemeForest site then you can download it from your ThemeForest account.

Regards,
Eva Kemp.

#101189 Copied

kristofferj

Participant

November 24, 2015 at 23:52

I bought your theme on themeforest which includes Visual Composer. So I would appreciate if you could give me access so I can download the theme, I have registered on this forum with the purchase code

#101194 Copied

kristofferj

Participant

November 25, 2015 at 00:50

access so I can download the updated plugin I meant. Or is it included in the newest theme version?

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Jack Richardson

Support staff

November 25, 2015 at 08:36

Hello,

The latest versions of plugins can be downloaded at this link:
https://www.8theme.com/download-plugins/

Just enter your purchase code of the theme to get the plugins.

Best regards,
Jack Richardson.

#101217 Copied

kristofferj

Participant

November 26, 2015 at 21:32

I tried with latest VC, didn’t help

#101544 Copied

Eva Kemp

Participant

November 30, 2015 at 17:11

Hello,

We can’t access your wp-admin panel now.
Please give us correct credentials and FTP login details too.

Thank you.

Regards,
Eva Kemp.

#101978 Copied

kristofferj

Participant

March 20, 2016 at 12:29

I’ve been very busy lately so thats why I’m answering so late.

I still have this problem, and also with Recent Posts not being translated.
I tried with the standard theme then the products were translated and the recent posts. So there problem is with Woopress. Could you help me with this problem please?

I’ve added you to the development site.

Please, contact administrator
for this information.

#118145 Copied

Jack Richardson

Support staff

March 21, 2016 at 09:23

Hello,

Please provide us with FTP credentials as well.

Thank you.

Best regards,
Jack Richardson.

#118195 Copied

kristofferj

Participant

March 21, 2016 at 22:59

I don’t have a ftp server running on the server. If it is necessary i could setup one?

#118349 Copied

Eva Kemp

Participant

March 22, 2016 at 09:02

Hello,

Yes, please, create FTP account for us and give us full permissions to wp-admin panel to be able to view dashboard settings and not only “My Account” page.

Thank you.

Regards,
Eva Kemp.

#118369 Copied

kristofferj

Participant

March 24, 2016 at 19:44

I’ve added the credentials below. When you solve it, can you tell me how you did so I can replicate that in on the live site?

Please, contact administrator
for this information.

#118839 Copied

Jack Richardson

Support staff

March 25, 2016 at 09:44

Hello,

We still can’t view WP Dashboard, please give us full permissions to wp-admin panel to be able to view dashboard settings and not only “My Account” page as now.

Thank you.
Best regards,
Jack Richardson.

#118882 Copied

kristofferj

Participant

March 25, 2016 at 10:57

Sorry forgot to change that. Done now

#118899 Copied

Eva Kemp

Participant

March 25, 2016 at 12:25

Hello,

The problem is related to Revolution Slider plugin. Try to deactivate it and check the site.
We recommend you to update this plugin to the latest version https://www.8theme.com/download-plugins/ .

Regards,
Eva Kemp.

#118905 Copied

kristofferj

Participant

March 28, 2016 at 14:44

Thank you! It worked after upgrading

#119134 Copied

Robert Hall

Participant

March 28, 2016 at 15:02

Hello,

You’re welcome!

Regards,
Robert Hall

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"Woocommerce Recent Products" element not showing translation of product

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