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Woocommerce Payment Tab Blank Page issue

This topic has 9 replies, 3 voices, and was last updated 1 weeks ago ago by Luca Rossi

sektek

Participant

June 9, 2025 at 13:08

When the xstore core plugin is active, the woocommerce payment tab appears as a blank page.

Could you please provide information on how to solve this problem?

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8 Answers

Alex Carter

Support staff

June 9, 2025 at 14:14

Hello,

Thank you for reaching out to us.

We can’t log in using the credentials you provided. Please check.

Warm Regards,
The 8Theme Team

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sektek

Participant

June 9, 2025 at 14:20

Hi,

Please check again.

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Alex Carter

Support staff

June 9, 2025 at 14:30

Hello,

Kindly refer to the video provided in the Private Content area. We have reviewed the issue, but it does not appear to be visible on our end. We recommend clearing your browser cache, as this may help resolve the problem.

Warm Regards,
The 8Theme Team

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sektek

Participant

June 10, 2025 at 22:20

We already cleared the caches but its not about the caches. its about the xstore core plugin, when i deactivate it woocommerce payment tab page appears to be visible, if i reactivate it its not visible. Please check the video for this problem.

Another issue is on Yoast seo area. When i deactivate xstore core plugin yoast seo is working on the product or blog page, but when i reactivate the xstore core plugin its not working and giving the errors.. I already uploaded video for this well.

Please check both issue and please let me know asap.

Regards

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Alex Carter

Support staff

June 11, 2025 at 07:12

Hello,

We have conducted a repeated check but were still unable to identify any issues on your website. Everything appears to be functioning correctly on our end. We are using the Chrome browser—may we ask which browser you are using? Please try accessing the site using Chrome and let us know the result.

Warm Regards,
The 8Theme Team

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sektek

Participant

June 11, 2025 at 22:20

Hello,

Yes i use chrome browser. And also i use incognito mode. Both issues are still remain.

This is only about the xstore core plugin. Because when i deactivate it, problem is gone. But when i reactivate it issue is occure again.

Please you check from different browser.

Regards

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Luca Rossi

Support staff

June 12, 2025 at 08:20
Dear @sektek,

I hope this message finds you well.

I am another member of the 8Theme support team. I would like to confirm that the Payment tab is displaying correctly on our end as well. For your reference, I have attached relevant screenshots to this message.

Additionally, upon further inspection, we have identified some critical errors originating from your custom code snippets. Kindly review and double-check the following error log:

2025-06-09T00:00:42+00:00 Critical Uncaught Error: Call to a member function get_sale_price() on bool in /home/gamestore/public_html/wp-content/plugins/code-snippets/php/snippet-ops.php(584) : eval()'d code:10 Context: {"error":{"type":1,"file":"/home/gamestore/public_html/wp-content/plugins/code-snippets/php/snippet-ops.php(584) : eval()'d code","line":10}, ...}

This error suggests that the function get_sale_price() is being called on a boolean value, which may indicate that the expected object is not being properly retrieved or initialized.

We recommend reviewing the relevant code snippet to ensure that the object is correctly defined before calling its methods.

Please let us know if you need any further assistance. We are happy to help.

Best regards,
The 8Theme Team
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Luca Rossi

Support staff

June 12, 2025 at 08:20

Please find attached another screenshot taken from the Chrome browser.

Best regards,
The 8Theme Team

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