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Woocommerce origin of order unknown – only on website with xstore

This topic has 6 replies, 2 voices, and was last updated 11 hours, 23 minutes ago ago by Jack Richardson

Frank

Participant

February 26, 2026 at 17:15

Hi there,

For all the orders on my website, the origin is unknown. I cannot see what brought a buyer to my website.
I know this is WooCommerce related, but I’m still contacting you. That’s because I have another website running WooCommerce with the exact same setting for both cookies and WooCommerce itself. On that website I can see the origin of an order. This makes me assume it has something to do with XStore.
Could it possibly be something with the order of loading? If not, can you please take a look and give me your thoughts? I have included credentials below.

Thanks for your time.

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5 Answers

Jack Richardson

Support staff

February 27, 2026 at 08:55

Hello @Frank,

First, please provide us with the correct access credentials so that we can review the settings on your website, as the current credentials appear to be incorrect. Additionally, kindly attach some screenshots of the issue to help us better understand your request and assist you effectively.

Best regards,
Jack Richardson
The 8Theme’s Team

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Frank

Participant

February 27, 2026 at 09:07

Hi there,

The account should work now, my apologies.

If you go too WooCommerce -> Orders there is a order list. The most right column is “Origin”. It usually provides information on referral locations. For example, a clickthrough from facebook or google would show: “Referral: m.facebook.com” or “Organic: Google”.
I’m now missing that information.

The issue is similar to this: https://www.8theme.com/topic/woocommerce-origin-attributes-stopped-working/

Thanks for your time.

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Jack Richardson

Support staff

February 27, 2026 at 09:35

Hello @Frank,

After reviewing the order columns, we found that the column mentioned in your request is generated by the WooCommerce plugin (see: https://prnt.sc/fywEaHQRy4LS). As our support team is responsible only for our own products, we kindly recommend that you refer to the plugin documentation (https://woocommerce.com/document/order-attribution-tracking/) to verify whether the plugin settings are configured correctly. Alternatively, you may submit your inquiry on the official WooCommerce support forum: https://wordpress.org/support/plugin/woocommerce.

We have also found some useful topics:
https://wordpress.org/support/topic/order-attribution-some-orders-unknown/
https://github.com/woocommerce/woocommerce/issues/62508

Thank you for your understanding and for respecting our support policy.

Best regards,
8Theme Team

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Frank

Participant

February 27, 2026 at 09:39

I know this is WooCommerce related, but I’m still contacting you. That’s because I have another website running WooCommerce with the exact same setting for both cookies and WooCommerce itself. On that website I can see the origin of an order. This makes me assume it has something to do with XStore.

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Jack Richardson

Support staff

February 27, 2026 at 09:42

Hello @Frank,

Thank you for your message and for sharing the details of your situation.

Please note that our theme does not modify or affect the content of the order columns. For this reason, we have reviewed the WooCommerce source code and previously shared several discussions from other users who are not using the XStore theme but are experiencing the same issue with the unknown refer type.

If you still believe the issue might be related to our theme, we kindly ask you to test it using a default WordPress theme such as Storefront (Appearance → Themes). If the same behavior occurs with the default theme, this would indicate that the problem is not caused by XStore. In that case, we recommend contacting the WooCommerce support team for further assistance: https://wordpress.org/support/plugin/woocommerce/

Kind regards,
Jack Richardson
The 8Theme Team

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