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Woocommerce images not displaying properly

This topic has 11 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Robert Hall

Luke

Participant

May 6, 2015 at 12:37

About half the time the featured image in woocommerce only displays the top half. Refreshing the page will usually fix it. Or clicking on one of the gallery images usually fixes it as well.

It looks like the image is hidden behind a container that is too small or perhaps only the background is loading and not adjusting the container to fit the image properly. It’s hard for me to tell exactly what is going on.

#62038 Copied

10 Answers

Eva Kemp

Support staff

May 6, 2015 at 12:51

Hello,

Please provide us with a direct link where you have issue and give us access to FTP and wp-admin panel.

Thank you.
Regards,
Eva Kemp.

#62051 Copied

Luke

Participant

May 6, 2015 at 12:59

Hi Eva,

thank you. I have provided the details below.

Please, contact administrator
for this information.

#62054 Copied

Eva Kemp

Support staff

May 6, 2015 at 13:10

Hello,

I’ve checked single product page and image has been loaded properly:
https://s3.amazonaws.com/fvd-data/notes/168674/1430914176-z90uGM/screen.jpeg
What browser are you checking in?

Regards,
Eva Kemp.

#62060 Copied

Luke

Participant

May 6, 2015 at 14:42

That is strange. It happens regularly for me. Usually when clicking from one item to the related products in the footer.
I am using Safari to view the site.

#62107 Copied

Robert Hall

Support staff

May 6, 2015 at 14:51

Hello,

It may depend from your provider and its speed.

Also now we can’t see your site, get blank page. Did you made some changes? http://prntscr.com/726cqe

Regards,
Robert Hall.

#62112 Copied

Luke

Participant

May 6, 2015 at 14:55

Hi Robert,

ok thank you for looking into it. I con’t change my provider service speed unfortunately.

To view the site you will need to be logged into the admin panel. I have a maintenance plugin installed until the site is ready.

#62113 Copied

Luke

Participant

May 6, 2015 at 15:00

I have been doing some experimenting and it seems to be reliably working if I turn off the zoom effect in theme options. The zoom effect is a nice touch, but not essential for me. I will use it like this. That also allows the lazy load plugins to work I have been troubleshooting as well.

Thank you for looking into this for me. I appreciate it.

#62118 Copied

Robert Hall

Support staff

May 6, 2015 at 15:01

Hello,

As I see you’re using old theme and plugins versions. Please update them.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.
Don’t forget to make backup your site before updating.

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#62119 Copied

Luke

Participant

May 6, 2015 at 15:14

Update. Now it is happening again after I have turned off the zoom effect.

Are you confident this is an issue with my internet provider and there is not a fix that can be done?

#62128 Copied

Robert Hall

Support staff

May 6, 2015 at 19:57

Did you changed password to wp-admin?
Also please try to disable third-party plugins, maybe one of them caused issue.

Regards,
Robert Hall.

#62251 Copied
Tagged: display, images, woocommerce, woocommerce templates, wordpress
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