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WooCommerce Email Notifications just stopped working !!!

This topic has 5 replies, 2 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

kennyawotorebo@gmail.com

Participant

March 3, 2016 at 08:43

Hi,

Ever since we ran an update we have not been receiving new customer order emails and other email notifications.
I asked my hosting provider to check mail logs on a server why emails can’t be sent and they said there is no errors and everything is fine on their end.

I also deleted the woo commerce folder in my themes folder..still no solution.

Can you please HELP asap !!!

Please, contact administrator
for this information.

#115926 Copied Theme version: Woopress Version 2.8 WooCommerce version: WooCommerce 2.5.x

4 Answers

kennyawotorebo@gmail.com

Participant

March 3, 2016 at 09:54

Hi,

Also, the form on the contact page has seized working and coming up with an error.!

please help asap …

#115933 Copied

Jack Richardson

Support staff

March 3, 2016 at 11:50

Hello,

Please try to deactivate 3-rd party plugins and then check email notifications.

Best regards,
Jack Richardson.

#115953 Copied

kennyawotorebo@gmail.com

Participant

March 3, 2016 at 14:11

Hi,

I deactivated all 3rd party plugins and still no luck….. no email notifications from woo commerce. Please i need to fix this urgently.

#115967 Copied

Jack Richardson

Support staff

March 3, 2016 at 20:11

Hello,

Unfortunately the same problem persists wit default woocommerce theme Storefront. In this case you need to contact woocommerce support team to investigate the issue.

Regarding the contact form it works properly if “SendGrid” plugin is disabled.

Best regards,
Jack Richardson.

#116039 Copied
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