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Woocommerce email notifications are not working

This topic has 2 replies, 2 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

julija

Participant

September 16, 2015 at 17:00

Hi,

Woocommerce email notifications (Processing and complete order) are not working. I think this is not a theme problem but can you please help me with this.. What server configuration you think is blocking these emails? The server support doesn’t know what could be the problem.

As a seller I get email notification about new order, but customer doesn’t get ‘processing’ and ‘complete order’ email.

Thank you.

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1 Answer

Jack Richardson

Support staff

September 17, 2015 at 07:12

Hello,

You should check mail logs on a server as there may be some notices about it.
We can’t know what mail configuration your server uses. If emails can’t be sent there will be errors in mail log files.

Thank you.
Best regards,
Jack Richardson.

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