WooCommerce Checkout Stripe/theme conflict

This topic has 4 replies, 2 voices, and was last updated 1 year, 5 months ago ago by Rose Tyler

  • Avatar: Nickstulane
    Nickstulane
    Participant
    September 6, 2022 at 14:19

    We recently noticed that orders were not coming in and I did a test order and when you type in your credit card info into the box stripe area on the checkout and then click out of the box the info you just entered is removed.

    I tested using the storefront theme and the issue didn’t happen.

    wordpress/theme and all plugins are up to date

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2022 at 08:38

    Hello,

    Try to disable “Advanced Layout” in XStore–>Theme Options–>WooCommerce(Shop)–>Cart/Checkout.

    Regards

    Avatar: Nickstulane
    Nickstulane
    Participant
    September 7, 2022 at 09:18

    thanks that fixed it

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2022 at 10:18

    Ok. Thanks for letting us know.

    Regards

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