Woocommerce checkout displays incorrect page

This topic has 10 replies, 5 voices, and was last updated 8 years, 10 months ago ago by Robert Hall

  • Avatar: ktsai
    Kevin
    Participant
    July 5, 2015 at 20:31

    I currently own two domains. The first one is the primary on my hosting site and the second one is an addon. I do not use the first one and the second addon is my only active site.

    Right now my checkout page is using the Woocommerce checkout plugin. However, it is displaying a page from the first domain I own. Everything else seems to be working except the checkout page. How do I get it to display correctly?

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    July 6, 2015 at 10:48

    Hello,

    Did you move WordPress site from the first domain to the second one?
    If so you need change all old links to new ones in your database.
    Please read this article https://codex.wordpress.org/Changing_The_Site_URL (section “Changing the URL directly in the database”).

    Regards,
    Eva Kemp.

    Avatar: ktsai
    Kevin
    Participant
    July 6, 2015 at 14:52

    Hi Eva,

    No, I did not move WordPress from the first domain. When I created the second domain I installed a new WordPress and started from scratch. I checked the database per the article and the siteurl is showing the correct one.

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 15:43

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: ktsai
    Kevin
    Participant
    July 6, 2015 at 16:20

    Login credentials below.

    I just realized my primary domain has a SSL installed. I’ve contacted my hosting company to transfer the SSL to the second addon domain.

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 07:50

    Hello,

    WP credentials are incorrect.
    Please check them.

    Best regards,
    Jack Richardson.

    Avatar: ktsai
    Kevin
    Participant
    July 7, 2015 at 14:22

    The SSL installation seemed to do the trick. My checkout page is now displaying the correct URL and Woocommerce plugin.

    Thank you for taking the time to look into this!

    Avatar: stan
    Stan Russell
    Participant
    July 7, 2015 at 14:41

    Hello,

    is your problem solved now?

    Regards,
    Stan Russell.

    Avatar: ktsai
    Kevin
    Participant
    July 7, 2015 at 14:54

    Yes it is. Thanks again.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    July 7, 2015 at 15:17

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

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