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WooCommerce – Cache Bug Issue after deleting products from basket

This topic has 6 replies, 2 voices, and was last updated 8 years, 2 months ago ago by Eva Kemp

  • Avatar: lindo_web
    Simon
    Participant
    February 26, 2016 at 13:30

    This is something I came across by accident. Here are the steps I took:

    1. Buy any product = shows up fine in the cart and checkout
    2. If all (!) the products are removed from the basket page (or the shopping bag icon) than anything else you will buy will not display on the basket page.
    3. Empty cache and it works fine, but this isn’t a solution.

    Was wondering if any of our settings is incorrect or this is a WC bug?

    Any questions, please let me know.

    Regards,
    George

    Please, contact administrator
    for this information.
    #115041 Copied Theme version: 1.5 WooCommerce version: 2.5.2
    5 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    February 26, 2016 at 14:48

    Hello,

    I checked your site and didn’t see any issues: I removed current item from the cart and then added other product. It was shown on Cart page successfully.

    Also we suggest you to update the theme and plugins as you’re using old versions.
    Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    #115060 Copied
    Avatar: lindo_web
    Simon
    Participant
    February 26, 2016 at 16:39

    Dear Eva,

    Thank you for your quick support.

    I wish it would be the same on my end 😉 Unfortunately the issue still persists. Regarding the updates, most of them are up-to-date. Will update the other ones shortly …

    Screets Live Chat v 2.0.1 – we have 1.5, but shouldn’t affect anything
    YITH WooCommerce Wishlist v 2.0.10 – this is out of date, but you haven’t uploaded the 2.0.13
    Essential Grid v 2.0.9.1 – 2.0.9 what will need update
    Master Slider v 2.25.4 – up-to-date
    Ultimate Addons for Visual Composer v 3.15.2 – up-to-date
    Visual Composer v 4.10 – up-to-date
    Revolution Slider v 5.1.6 – up-to-date
    Classico Theme 1.5 – up-to-date
    Woocommerce 2.5.2 – up-to-date

    Removed the W3 Total Cache plugin – what I thought I used on another demo site – and now it does work fine. It does look like de-activiting the plugin didn’t completely do it, so had to remove it.

    Kind Regards,
    George

    #115077 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    February 26, 2016 at 16:43

    Hello,

    So, is your issue resolved?

    Regards,
    Eva Kemp.

    #115080 Copied
    Avatar: lindo_web
    Simon
    Participant
    February 26, 2016 at 16:44

    Please mark this as solved. (PS: can the topic owner mark a ticket as ‘solved’?, if so how? 🙂 might be missing something very obvious).

    G

    #115081 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    February 26, 2016 at 16:51

    Hello,

    Only support staff can close topics, so I’m closing it.
    If there are any questions you can always create a new topic.

    Regards,
    Eva Kemp.

    #115083 Copied

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