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Woocommerce "Add to Cart" not working in shop overview

This topic has 8 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Jack Richardson

  • Avatar: beutz
    beutz
    Participant
    June 6, 2016 at 14:39

    Hi,
    In the shop overview page, the “add to cart” buttons aren’t functioning. The loading icon keeps spinning but it never resolves. When I interrupt the spinning and go to the cart (cart says 0 items on top of the page), the item did get added, however.
    It is very confusing to the customer. Can this be resolved?
    (the add to cart on the single product pages works perfectly)
    Thank you !
    Bettina

    Please, contact administrator
    for this information.
    #128556 Copied Theme version: 2.1.1 WooCommerce version: 2.5.5
    7 Answers
    Avatar: Robert Hall
    Robert Hall
    Participant
    June 6, 2016 at 15:16

    Hello,

    Please update the theme to the latest version and check issue.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.

    Don’t forget to make backup of the site before update.

    Here is video tutorial how to update theme.
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Regards,
    Robert Hall

    #128572 Copied
    Avatar: beutz
    beutz
    Participant
    June 6, 2016 at 18:05

    Hi,
    I did as instructed but no change. Anything else I can do?
    Thank you,
    Bettina

    #128593 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 6, 2016 at 20:12

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    #128609 Copied
    Avatar: beutz
    beutz
    Participant
    June 6, 2016 at 20:27

    see below

    Please, contact administrator
    for this information.
    #128614 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant
    June 7, 2016 at 07:19

    Hello,

    I’ve just disabled the Ajax “Add To Cart” option in Theme Options->Single Product Page. Please check it now.

    Regards,
    Robert Hall

    #128627 Copied
    Avatar: beutz
    beutz
    Participant
    June 7, 2016 at 19:09

    Perfect, it’s now working. Thank you!

    #128768 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 7, 2016 at 20:11

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #128784 Copied
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The issue related to '‘Woocommerce "Add to Cart" not working in shop overview’' has been successfully resolved, and the topic is now closed for further responses

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