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WooCommerce - by Metacreation - on WordPress WooCommerce support

This topic has 5 replies, 2 voices, and was last updated 7 years, 10 months ago ago by Jack Richardson

Metacreation

Participant

June 7, 2016 at 19:15

Hi! for a reason – we can log in with the drop down form – but we cannot login for the my account page

We cannot login into the personal account the my-account page itself because it only refreshes the page without any errors AND we are not logged in.

Please, contact administrator
for this information.

#128770 Copied Theme version: Classico WooCommerce version: 3.7.13

4 Answers

Jack Richardson

Support staff

June 7, 2016 at 20:11

Hello,

I was able to log in via My Account page:
http://storage7.static.itmages.com/i/16/0607/h_1465326508_7155094_0642232c15.jpeg

Please clarify how we can replicate the issue.

Best regards,
Jack Richardson.

#128783 Copied

Metacreation

Participant

June 7, 2016 at 20:29

Yes because I create an account with the user in wordpress admin but if you go to the web site as a client and register to buy – create an account t with the register it will send you an email with your user and password – after that when you try to connect back with those info – it does’nt login – it refresh the page but nothing happen – the problem seem to be when the client register by the register page – my account – toes it you have to create a new account – and try to log in after that – the problem is from the form – because it work with the wordpress admin user creator

#128787 Copied Theme version: Classico

Metacreation

Participant

June 7, 2016 at 21:38

I tried and when you enter a already account – it’s work – it’s whena new register is made by the my account form – this one is not working! – thank’s for your answer

#128790 Copied Theme version: Classico

Jack Richardson

Support staff

June 8, 2016 at 08:30

Hello,

The same issue persists with default WordPress theme too, so it’s not related to our theme. The problem may be caused by your hosting as described in this forum
https://community.theme.co/forums/topic/woocommerce-login-and-register-on-my-account-page-do-not-work-properly/ :

Just replying to this forum to let you know that this was a problem with the hosting. The server was using Varnish cache, which was improperly caching the login templates & causing the issue.

Please check it with your hosting provider or contact Woocommerce support directly.

Best regards,
Jack Richardson.

#128818 Copied
Tagged: ecommerce, online store, payment gateway, shopping cart, storefront, woocommerce, wordpress
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