Woo commerce not working on site ground servers

This topic has 6 replies, 3 voices, and was last updated 9 years, 4 months ago ago by Stan Russell

  • Avatar: tchaturvedi
    tchaturvedi
    Participant
    February 26, 2016 at 22:50

    Hi ,

    I have Royal theme, I have recently upgraded to new version, I have also upgraded WordPress. Due to server speed issues we are moving our updated website to site ground server, but in new site ground server woo commerce plugin is not working fine, it is showing error on homepage itself due to product categories i believe.

    I had raised concern to them also, https://www.woothemes.com/my-account/tickets/?id=390925 , followed what they have suggested, but it is only increasing the problem. I tried chnaging royal/woocommerce/content-product_cat.php to latest version.

    Perfectly working website with all changes : rymaxinc.com
    site ground website with code base and database same as above : sg.rymaxinc.com

    Please help.

    Thanks in advance,
    Tulika

    5 Answers
    Avatar: Eva
    Eva Kemp
    Participant
    February 27, 2016 at 09:15

    Hello,

    I’ve checked the site sg.rymaxinc.com and don’t see any issues with products.
    Please describe the problem with more details and provide FTP/WP admin credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: tchaturvedi
    tchaturvedi
    Participant
    March 3, 2016 at 22:53

    that was old version of woo commerce, now i have turned on the lates version with data update
    now you can see issue in homepage

    Avatar: stan
    Stan Russell
    Participant
    March 4, 2016 at 08:24

    Hello,

    we have checked your site and did not see any errors on homepage. Woocommerce products are displayed correct too:

    Please show errors on screenshot if they still appear.

    Regards,
    Stan Russell.

    Avatar: tchaturvedi
    tchaturvedi
    Participant
    March 4, 2016 at 15:04

    Latest update of woo commerce fixed the issue, I was upgrading 2.4 to 2.5.2 and now it is 2.5.3. I think 2.5.2 had some bug which they fixed in 2.5.3

    thanks for help

    Avatar: stan
    Stan Russell
    Participant
    March 5, 2016 at 09:22

    Hello tchaturvedi,

    we are glad that these problems were not related to our theme. It is nice that Woothemes fixed them fast.

    Regards,
    Stan Russell.

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