Woo Commerce Checkout wont go ton Paypal on Tablet

This topic has 8 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

  • Avatar: 32wendy
    32wendy
    Participant
    August 29, 2014 at 23:16

    ON ANY TABLET – (not Mobile phones) When going through regular checkout process to Paypal – Woo commerce dies and gives an all white or “blank” Screen and will NOT proceed to Paypal.

    This issue only exists again on Tablets using Woo Commerce vs. 2.1.12 with recent upgrade to Legenda Theme VS 2.3. Also using WordPress vs 3.9.2

    Any ideas???

    7 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 30, 2014 at 07:14

    Hello,

    Please provide us with link to the page and wp-admin access in Private Content.

    Regards,
    Robert Hall.

    Avatar: 32wendy
    32wendy
    Participant
    August 30, 2014 at 13:45

    Robert

    Where can I email you the login credentials??

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    August 31, 2014 at 15:27

    Hello,

    I’ve just checked the Checkout page and have been successfully redirected to PayPal.
    Please try to check it with default WordPress theme as well.

    Regards,
    Eva Kemp.

    Avatar: 32wendy
    32wendy
    Participant
    August 31, 2014 at 20:46

    Hey Eva

    What brand of tablet did you successfully checkout on ??
    I already know that the iPad works.
    Hopefully yiu used something else??

    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 1, 2014 at 06:05

    Hello,

    Did you check it with default WordPress theme?

    Regards,
    Robert Hall.

    Avatar: 32wendy
    32wendy
    Participant
    September 1, 2014 at 20:27

    Robert

    Did you go back in and check anything after I supplied credentials?

    Avatar: Eva
    Eva Kemp
    Support staff
    September 2, 2014 at 21:02

    Hello,

    Could you please activate default WordPress theme and test the Checkout page with it? Aren’t you getting any errors?
    Thank you.

    Regards,
    Eva Kemp.

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The issue related to '‘Woo Commerce Checkout wont go ton Paypal on Tablet’' has been successfully resolved, and the topic is now closed for further responses

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