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Wishlist not working properly, Product Image Viewer Terrible, Need help!!

This topic has 16 replies, 5 voices, and was last updated 9 years ago ago by Eva Kemp

Angel

Participant

April 2, 2015 at 04:40

1. Hi having purchased the theme, then uploaded it, I have found several things prior to the upgrade I was able to use a third party Product Image Viewer, Magic Zoom, which is much better than what you have in the theme, however the new update doesnt allow for the third party plugin to work, and now I am stuck with your dreadful Product viewer which doesnt even work well. It makes the images to big and you cant get rid of the hover which makes them small, it should be the other way around, so this needs to be fixed, can you assist with this

2. HI, can you please advise how do I change the image viewing size div class=”sxy-zoom-viewport” style=”opacity: 0; width: 570px; height: 998px; left: 0px; top: 0px;” at the moment as you can see it is set to 570px width and 998px height, which is just terrible, I need to adjust this to 400px X 700px. If you would please advise how to change it would be appreciated. Thanks Angel.

3. Hi there, I have also discovered since you have updated the theme, the Wishlist no longer is working well, it is butted up against the summary wording as well as it sits right next to the add to cart button, whereas it used to sit below it. Please advise, I am so disappointed with the upgrade of the theme, my client is very unhappy now with so many things. I need some assistance to get the positioning of the Wishlist Buttons right now! Thanks Angel

Please, contact administrator
for this information.

#54089 Copied Theme version: Latest WooCommerce version: Latest

15 Answers

Angel

Participant

April 2, 2015 at 06:39

Hi, I have uninstalled the latest version of YITH wishlist and installed a previous version from late 2014, and this has fixed the problem with the buttons being pushed right up against the summary and the add to cart button. However there is still the issues of the product images looking absolutely dreadful and I dont know how the fix this!!!!

#54091 Copied

Angel

Participant

April 2, 2015 at 06:53

In fact the wishlist button is still next to the Add To cart button, the only thing that has moved is they are not butted up next to each other…so still need assistance with this.

#54092 Copied

Eva Kemp

Support staff

April 2, 2015 at 08:37

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#54122 Copied

Gabriella

Participant

April 2, 2015 at 10:28

Hi there,

I have two questions that I would value your help on:

1. Is it possible to remove the very top header space? On my site it’s the one which currently says “Free shipping on all UK orders over £15!” : Temp URL: http://358.416.myftpupload.com/

2. On my product images (on the product page) the magnifying zoom is out of proportion – everything zooms all stretched. How do I change this?

Kind regards

Gabriella

#54141 Copied Theme version: 1.4 WooCommerce version: 4.1.1
Robert Hall

Support staff

April 2, 2015 at 10:39
Hello @Gabriella,

1) Please add this code in custom.css file
```
.navbar{
padding: 0px;
}
```
2) As I see a zoom working fine. Maybe provide screenshot for our better understanding.

Regards,
Robert Hall.
#54149 Copied
Gabriella

Participant

April 2, 2015 at 11:58

Hi Robert,

Thank you for this,

1. I have added to code to: default.custom.css As I could not find custom.css file – can I create one and if so how do I do this as it has not removed the header. I activated the custom.css in the theme options.

2. This is what I see on zoom, both from a laptop and also desktop pc :

Example Before: file:///Users/lucascouto/Desktop/Screen%20Shot%202015-04-02%20at%2011.44.00.png
file:///Users/lucascouto/Desktop/Screen%20Shot%202015-04-02%20at%2011.44.20.png

Example After: file:///Users/lucascouto/Desktop/Screen%20Shot%202015-04-02%20at%2011.45.21.png
file:///Users/lucascouto/Desktop/Screen%20Shot%202015-04-02%20at%2011.44.10.png

(Not sure if those image links will work for you – let me know if not)

#54156 Copied

Stan Russell

Participant

April 2, 2015 at 12:17

Hello Gabriella,

1) you need to rename file ‘default.custom.css’ into ‘custom.css’ in order to enable it.

2) unfortunately links you have provided are local and work only for your PC. Please upload needed images to any image hosting, for example http://tinypic.com/ and provide us with links.

Regards,
Stan Russell.

#54161 Copied

Gabriella

Participant

April 2, 2015 at 12:24

Hi Robert,

Thank you!

1. How do I rename a file?

2. http://tinypic.com/r/fc7af4/8
http://tinypic.com/r/2nq7a6h/8
http://tinypic.com/r/2uyot28/8
http://tinypic.com/r/302ugzp/8

(Sorry about that)

Best

Gabriella

#54164 Copied

Robert Hall

Support staff

April 2, 2015 at 13:09

Hello @Gabriella,

1) Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

2) Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#54178 Copied

Gabriella

Participant

April 2, 2015 at 13:41

Thank you for the youtube video.

Please find logins in Private Content

Thanks again,

Kind regards

Please, contact administrator
for this information.

#54188 Copied Theme version: 1.4 WooCommerce version: 4.1.1

Eva Kemp

Support staff

April 2, 2015 at 14:36

Hello,

Please try to upload image with original dimensions 1425px × 1900px and check zoom effect after that.

Thank you.
Regards,
Eva Kemp.

#54221 Copied

Angel

Participant

April 2, 2015 at 15:49

Ok, I have managed to fix the Product Image Viewer, with your suggestions to go into the Theme functions and advise to either 4 or 5, it have set it all to 4 rather than 5 and the other two were set at 6.

I have also removed the new version of YITH wishlist and installed the previous version, and set up the sidebar, so now all of this is in the correct position!
Regards
Angel

#54242 Copied

Eva Kemp

Support staff

April 2, 2015 at 16:29

Hello @Angel,

We’re glad you managed to resolve this issue.
Thank you for contacting our support.

Regards,
Eva Kemp.

#54258 Copied

Gabriella

Participant

April 2, 2015 at 16:59

Hi @Robert,

I changed the file name, and applied all the necessary settings, however, the header is still there for some reason. I have also flushed cache.

Kind regards

Gabriella

#54273 Copied

Eva Kemp

Support staff

April 2, 2015 at 17:25

Hello @Gabriella,

Go to Theme Options > Header > Enable top bar > Off.
Please try it.

Regards,
Eva Kemp.

#54285 Copied
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