Widget in Header Banner NOT Working after upgrade to 7.0.2

This topic has 13 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

  • Avatar: Olga777
    Olga777
    Participant
    October 2, 2020 at 15:24

    Hi there,

    This is URGENT!

    Widget in Header Banner (Static Block) Stopped working after update to 7.0.2

    Attaching the screenshots: 1) for prior to upgrade https://staging-funfashion.kinsta.cloud/wp-content/uploads/2020/10/Header-Banner-Working-Xstore-7.01.png
    and 2) after the upgrade https://staging-funfashion.kinsta.cloud/wp-content/uploads/2020/10/Header-Banner-NOT-Working-V7.02.png

    I have tried everything I could think of to fix it, but with no success Please HELP!

    Thank you.

    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2020 at 15:36

    Hello,

    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Olga777
    Olga777
    Participant
    October 2, 2020 at 15:42

    Here it is. Thank you

    Please contact administrator
    for this information.
    Avatar: Olga777
    Olga777
    Participant
    October 2, 2020 at 15:46

    and FTP credentials

    Please contact administrator
    for this information.
    Avatar: Olga777
    Olga777
    Participant
    October 2, 2020 at 15:47

    Please note, this is a Test Environment. We need to know the detailed resolution, so we can apply it to the production. Thank you so much!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2020 at 15:52

    Please check SFTP access, we can’t connect.

    Regards

    Avatar: Olga777
    Olga777
    Participant
    October 2, 2020 at 16:07

    see in private

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2020 at 16:11

    Please see screenshot – https://prnt.sc/urz6s2

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2020 at 16:14

    We’ve edited the content of your header. Please check now – https://prnt.sc/urz9l3

    Regards

    Avatar: Olga777
    Olga777
    Participant
    October 2, 2020 at 16:21

    Could you please let me know what exactly was done to the content of the header? As we need to apply the same changes to the production. And also be able to fix any similar problem in the future. Much apprecated!~

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 2, 2020 at 16:39

    Hello,

    We have replaced the widget area by the Promo text element in the header.
    You can export/import options including the header from the staging site to production (Theme Options > Import/Export ).

    Regards

    Avatar: Olga777
    Olga777
    Participant
    October 2, 2020 at 16:48

    Thank you, Olga. Got it! Thank you so much!

    Olga

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 2, 2020 at 16:49

    You are welcome.

    Regards

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