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Widget in Header Banner NOT Working after upgrade to 7.0.2

This topic has 14 replies, 1 voice, and was last updated 1 weeks, 6 days ago ago by Tony Rodriguez

  • Avatar: Olga777
    Olga777
    Participant
    October 2, 2020 at 15:24

    Hi there,

    This is URGENT!

    Widget in Header Banner (Static Block) Stopped working after update to 7.0.2

    Attaching the screenshots: 1) for prior to upgrade https://staging-funfashion.kinsta.cloud/wp-content/uploads/2020/10/Header-Banner-Working-Xstore-7.01.png
    and 2) after the upgrade https://staging-funfashion.kinsta.cloud/wp-content/uploads/2020/10/Header-Banner-NOT-Working-V7.02.png

    I have tried everything I could think of to fix it, but with no success Please HELP!

    Thank you.

    #253567 Copied Theme version: 7.0.2 WooCommerce version: latest
    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2020 at 15:36

    Hello,

    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    #253571 Copied
    Avatar: Olga777
    Olga777
    Participant
    October 2, 2020 at 15:42

    Here it is. Thank you

    Please contact administrator
    for this information.
    #253576 Copied
    Avatar: Olga777
    Olga777
    Participant
    October 2, 2020 at 15:46

    and FTP credentials

    Please contact administrator
    for this information.
    #253577 Copied
    Avatar: Olga777
    Olga777
    Participant
    October 2, 2020 at 15:47

    Please note, this is a Test Environment. We need to know the detailed resolution, so we can apply it to the production. Thank you so much!

    #253580 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2020 at 15:52

    Please check SFTP access, we can’t connect.

    Regards

    #253585 Copied
    Avatar: Olga777
    Olga777
    Participant
    October 2, 2020 at 16:07

    see in private

    Please contact administrator
    for this information.
    #253594 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2020 at 16:11

    Please see screenshot – https://prnt.sc/urz6s2

    Regards

    #253595 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 2, 2020 at 16:14

    We’ve edited the content of your header. Please check now – https://prnt.sc/urz9l3

    Regards

    #253596 Copied
    Avatar: Olga777
    Olga777
    Participant
    October 2, 2020 at 16:21

    Could you please let me know what exactly was done to the content of the header? As we need to apply the same changes to the production. And also be able to fix any similar problem in the future. Much apprecated!~

    #253598 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2020 at 16:39

    Hello,

    We have replaced the widget area by the Promo text element in the header.
    You can export/import options including the header from the staging site to production (Theme Options > Import/Export ).

    Regards

    #253600 Copied
    Avatar: Olga777
    Olga777
    Participant
    October 2, 2020 at 16:48

    Thank you, Olga. Got it! Thank you so much!

    Olga

    #253606 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2020 at 16:49

    You are welcome.

    Regards

    #253609 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 6, 2025 at 15:12

    Dear Olga777,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #442974 Copied
  • Viewing 14 results - 1 through 14 (of 14 total)

The issue related to '‘Widget in Header Banner NOT Working after upgrade to 7.0.2’' has been successfully resolved, and the topic is now closed for further responses

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