Return to previous page

Widget filter in shop not working properly

This topic has 6 replies, 3 voices, and was last updated 1 months ago ago by Tony Rodriguez

Safaa

Participant

October 24, 2025 at 12:34

Widget filter in shop not working properly :
– sub categories aren’t displayed
– filter by brand isn’t displaying the correct related products / brand(s) selected
– filter by price would not correctly shows the products within the price range
– filter by attributes would not display any products when selected

FYI, the dev is newly installed, all plugins, wordpress, hosting are up to date.

Couple of issues you may provide me with your assistance will be :
– Account creation, password reset emails etc.. aren’t receipted on gmail
– The waitlist feature won’t display on product page for an out of stock variant product (i’ve worked the variations with an external plugin, not the Xstore native one)

Thank you for you help !

Please, contact administrator
for this information.

#457895 Copied

5 Answers

Jack Richardson

Support staff

October 24, 2025 at 13:29

Hello @Safaa,

Could you please provide temporary WP-Admin access? We need to review your settings.

To grant WP-Admin access, please create a new user account with the Administrator role through your WordPress Dashboard. Once the account is created, kindly share the username and password with us securely via the Private Content section designated for this purpose.

Additionally, please ensure that all the latest patches are installed by navigating to Dashboard → XStore Control Panel → Patches. We would also appreciate it if you could provide a video demonstrating the issues for better understanding, as we are currently handling multiple customer requests. This will help us identify and resolve the problem more efficiently.

Best regards,
Jack Richardson
8Theme Team

#457901 Copied

Safaa

Participant

October 31, 2025 at 18:10

Hello Jack,

I managed to fix most of the issues i mentioned before, the only thing that remain is some categories and sub categories not displayed in the products filters.

I am not able to screen a video for you but i’ve put in the private area the exact links so you can see easily what is it about.

Thank you,
Safaa

Please contact administrator
for this information.

#458437 Copied
Jack Richardson

Support staff

October 31, 2025 at 19:50
Hello @Safaa,

We apologize for the delay in our response.

We have added the following code to the functions.php file of the child theme to disable the cache for the Categories Filter Widget:

add_filter('woocommerce_layered_nav_count_maybe_cache', '__return_false'); add_filter('etheme_widget_product_categories_cache', '__return_false');

You can view the frontend result here: https://prnt.sc/5O95FQK1TXBl

Best regards,
Jack Richardson
The 8Theme Team
#458445 Copied
Safaa

Participant

November 4, 2025 at 15:08

Thanks for the support! My topic “Widget filter in shop not working properly” has been successfully resolved.

#458755 Copied

Tony Rodriguez

Support staff

November 4, 2025 at 15:08

Dear Safaa,

It’s great having you in the WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

📝 Leave your quick feedback — it only takes a minute, but it means a lot to us.

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

#458756 Copied
Viewing 6 results - 1 through 6 (of 6 total)