Why slider is inactive and is not moving as expected on tdsportsx.com?

This topic has 6 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Andrew Mitchell

  • Avatar: tdsportsx
    tdsportsx
    Participant
    April 25, 2024 at 21:15

    Hi,

    I’m encountering an issue with the front page slider on tdsportsx.com. The images are not showing up, and the slider is not moving as expected. I’ve tried troubleshooting on my end, but haven’t been able to resolve it. Could you please assist me in resolving this issue? Any guidance or support would be greatly appreciated.

    Thank you!

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    support staff only.
    5 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    April 26, 2024 at 05:38

    Hi @tdsportsx,

    To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

    For your convenience, you can find the list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

    If it doesn’t helps, please resend us with your WP Admin and FTP accounts.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: tdsportsx
    tdsportsx
    Participant
    April 26, 2024 at 13:19

    Please acknowledge

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 27, 2024 at 12:32

    Hi @tdsportsx,

    We’ve disabled the Essential Addons for Elementor plugin and then everything is working fine again.

    Could you check?

    Thank you!

    Avatar: tdsportsx
    tdsportsx
    Participant
    April 27, 2024 at 14:07

    Yes, It’s all okay. Thanks for the assistance.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 27, 2024 at 14:08

    Dear tdsportsx,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

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