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Why is the imported website different from the demo template?

This topic has 8 replies, 4 voices, and was last updated 13 hours, 17 minutes ago ago by Tony Rodriguez

Huang

Participant

April 15, 2026 at 09:41

The aspect ratio of the carousel on the homepage is inconsistent with that of the demo template.
Where do I need to set this up? I want it to match the demo’s scale.
Why are my attempts to adjust the width and height ineffective?

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7 Answers

Ayan Rahman

Support staff

April 15, 2026 at 11:53

Hi,

Thank you for reaching out to us.

Please click here https://prnt.sc/qkaCkE7Wm__e or provide temporary wp-admin access. We will check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Huang

Participant

April 15, 2026 at 15:01

Hello, i tried as per your screenshot but still didn’t work.

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Rose Tyler

Support staff

April 16, 2026 at 00:52

Hi,

Fixed. Please clear cache and check now.

Warm Regards,
The 8Theme Team

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Huang

Participant

April 16, 2026 at 02:28

Yes, it is fixed, thank you!

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Ayan Rahman

Support staff

April 16, 2026 at 09:18

Hi,

Thank you for reaching out to us.

1/ https://prnt.sc/O1yPHe1Onjpp

2/ Yes, please add your own product brands – https://gyazo.com/64d0b75d9f44ed2f9a1e0f8e876b20fd , and don’t forget to tie them to the products you create.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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Huang

Participant

April 17, 2026 at 09:09

Thanks for the support! My topic “Why is the imported website different from the demo template?” has been successfully resolved.

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Tony Rodriguez

Support staff

April 17, 2026 at 09:09

Dear Huang,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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Why is the imported website different from the demo template?

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